Customer-centered Library Service Specialist who enjoys working with all types of personalities and thrives on providing top notch service. Knowledgeable in circulation procedures and payment processing. Bi-lingual and assists with Spanish speaking patrons to ensure a pleasurable experience with their visit to Kingwood Public Library.
Skills
Patron Registration for library cards
Knowledge of circulation procedures.
Data Entry
Computer-savvy
Friendly
Fluent in Spanish
Social media knowledge
Customer service-oriented
Works well independently
Skilled multi-tasker
Shelf reading
Circulation desk
Material check-in and check-out
Material shelving
Customer service
Language proficiency
Education
Colegio EucaristicoBogota, ColombiaExpected in 11/1988 – –High School Diploma: - GPA:
Universidad PilotoBogota, ColombiaExpected in – –:Computer Sciences - GPA:
Certifications
Work History
City Of Chattanooga - Library Services Specialist Chattanooga, TN, 04/2017 - Current
Answered questions from patrons and helped them to find materials that were seeking.
Placed books on their proper shelves when returned to circulation.
Handled check-in and check-out process of library books and materials at circulation desk.
Answered questions from patrons and helped to find desired materials.
Stayed up to date on library policies and procedures to smoothly enforce standards.
Answered patron questions in-person or by phone regarding library services and resources.
Assisted patrons with library's computers and provided information on logging onto Internet.
Organized circulation desk with over 500 books and periodicals to be checked out
Maintained circulation desk for lending periodicals and books to patrons
Maintained secure environment by monitoring visitors at front desk
Stayed up to date on library policies and procedures to smoothly enforce standards
Collected and processed fines on overdue library materials
Kingwood Middle School - Volunteer Library Assistant City, STATE, 09/2012 - 12/2020
Sorted and shelve library materials
Checked in, checked out and renewed library materials.
Make over 500 copies for teachers as needed for classrooms.
Handled check-in and check-out process of library books and materials at circulation desk
Helped children select appropriate reading level library books
Collected and processed fines on overdue library materials
Kingwood Park High School - Volunteer Library Assistant City, STATE, 08/2013 - 05/2019
Sorted and shelved library materials
Checked in, checked out and renewed library materials.
Received and process new acquisitions for library.
Directed activities of students assigned to library.
September 2014 to present Library Volunteer coordinator in charge of scheduling and communications.
Located print and online materials for students completing research projects.
Mary Morrison Elementary School - Volunteer Library Assistant City, STATE, 08/2006 - 01/2008
Checked in, checked out and renewed library materials.
Instructed students on research techniques and use of information technologies.
Located requested books on shelves and in library database.
Create library visual materials as well as materials used by teachers in classroom environment
Organized circulation desk with over 500 books and periodicals to be checked out
Accomplishments
Coordinated and supervised 4 household moves successfully transplanting my family into 4 different states. Ensuring a smooth transition both professionally for my husband and educationally for my children.
Oversee financial transactions for a household of three.
Outstanding Volunteer Award Certificate presented from Kingwood Middle School April 28,2015.
Honorary Life Membership awarded by Texas Congress of Parents and Teachers in recognition of distinguished service to children and youth. Presented by Kingwood Middle School May 5, 2016.
Volunteer Appreciation Award 2016-2017 presented by Kingwood Park High School May 23, 2017.
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