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level 3 machine operator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seasoned Machine Operator with 4 years of experience operating and maintaining various types of manufacturing equipment. Polished in perferming equipment inspections and preventative maintenance functions. Safety-conscious individual comfortable working alone or with team members to identify and resolve defects. Effective at keeping areas clean and neat to meet 5S standards. Hardworking General Laborer with dedicated work ethic in manufacturing industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over 50 pounds, reliable and works well in varying conditions.

Skills
  • Machining and production standards
  • Modifications and adjustments
  • DOT and safety compliance
  • Preventive Maintenance
  • Machinery operations
  • Documentation ability
  • Assembly procedures
  • Equipment operation
  • Equipment assembly
  • Quality assurance standards
  • Membership renewals
  • Account management
  • Payment processing
  • Customer support
  • Training and development
  • Data entry
  • Business development understanding
  • Office equipment proficiency
  • Conflict mediation
  • Customer relations
  • Inbound and Outbound Calling
  • High-energy attitude
  • Technologically savvy
Experience
Level 3 Machine Operator, 05/2020 - 02/2023
Citigroup Inc. Capitola, CA,
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Verified production orders prior to starting set-up.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
CSA, 12/2019 - 05/2020
Ferguson Sioux Falls, SD,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Used collateral material and documents to share information about services, products and promotions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Consulted with customers regarding needs and addressed concerns.
CSR, 12/2016 - 12/2019
Pearl Interactive Network City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
High School Diploma: , Expected in 05/2013
-
Powell County High School - Stanton, KY
GPA:
Status -

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Resume Overview

School Attended

  • Powell County High School

Job Titles Held:

  • Level 3 Machine Operator
  • CSA
  • CSR

Degrees

  • High School Diploma

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