legal workflow manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

PhD experienced in research on diversity and inclusion, strategy and operation, and learning development in the workplace. Extremely results-oriented and proactive in strategic delivery of KPIs and business objectives . Organized professional attentive to diverse markets possessing strong interpersonal skills. Trusted thought partner to organizational leadership that enables a positive and diverse workforce. Expertise in management of strategic initiatives and process improvements. Skilled at facilitating communication, solving problems and organizing work. Bringing 15+ years' experience in building strong teams. Desiring a long-term position with the chance for career growth and the opportunity to make a lasting impact on strategy and operations.

Expected in 05/2021 to to
Ph.D.: Education - Higher Education Leadership & Management
Regent University - Virginia Beach, VA
Expected in 2018 to to
Master of Arts: Ed.S. in Higher Education Leadership & Management
Regent University - Virginia Beach, VA
Expected in 2006 to to
Master of Science: Criminal Justice, Crime Analysis
Tiffin University - Tiffin, OH
  • Meticulous professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Tech, Legal, Education, and Government.
  • Action oriented executive successful at leveraging career experience to enhance organizational productivity and efficiency in operations, services and solutions.
  • Management specialist skilled in strategic development of clearly defined business objectives that drive sustained improvement and create long term impact on an organization.
  • High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Project Management
  • Change Management
  • Culturally-sensitive and diversity focused
  • Staff recruiting and retention
  • Innovative program development
  • Identifying best practices
  • Collaboration
  • Communication skills verbal and written
  • Analytical
  • Creative learning strategies
  • Managing multiple projects
  • Relationship/team building
  • Research
  • Organizational change agent
  • Policy and procedure modification
  • Program Management
  • Persuasive Communicator
  • Employee Relations
Work History
02/2021 to Current
Legal Operations Workflow Manager Stripe New York City, NY,
  • Recruited and developed 70+ employees for legal department.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
  • Established positive and effective communication among frontline staff and organization leadership, reducing miscommunications and missed deadlines.
03/2019 to 02/2021
Administrative Business Partner Department Of Justice New Haven, CT,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Trained and mentored 5+ new personnel hired to fulfill various roles.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping teams achieve inclusive practices.
2008 to Current
Online/Onsite Criminal Justice Adjunct Instructor Indiana Wesleyan University City, STATE,
  • Design and application of dynamic course content and materials relating to diversity in criminal justice for graduate and undergraduate students.
  • Facilitated courses and graduated over 200+ students during my tenure.
  • Educational provision of learning-centered instruction through technology and research enabling fulfillment of the evolving market needs.
  • Maintenance of learning culture that values mutual responsibility and respect, life-long learning and ethics as well as personal and professional development.
  • Fostered students' commitment to a sustained learning mindset utilizing applied engagement by connecting course materials to broader themes and relative current events.
  • Provision of class instruction through the development of instructional plans that exceed competencies applying a blended delivery meaningful to the students.
04/2015 to 03/2019
District Asset Forfeiture Coordinator U.S. Marshals Service City, STATE,
  • Asset forfeiture program administrator managing a cross functional team of government employees and stakeholders focused on dismantling criminal organization functionality.
  • Provision of data reporting and analysis with recommendations based on findings and conclusions to support informed decision making and proactive next steps.
  • Delivery of expert and informative communications to general public inquiries in support of public safety and security.
  • Facilitation of various training programs utilizing implicit subject matter knowledge to assess and deliver on training needs.
  • Provide subject matter expertise on workforce D&I best practices, recommend programs and policies for department leadership to support resource development for underrepresented talent.

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Resume Overview

School Attended

  • Regent University
  • Regent University
  • Tiffin University

Job Titles Held:

  • Legal Operations Workflow Manager
  • Administrative Business Partner
  • Online/Onsite Criminal Justice Adjunct Instructor
  • District Asset Forfeiture Coordinator


  • Ph.D.
  • Master of Arts
  • Master of Science

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