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Legal Support Assistant Resume Example

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LEGAL SUPPORT ASSISTANT
Summary

Detail-oriented an dedicated progressive Team Leader operating complex sawing equipment in high-volume settings. Good technical and mechanical knowledge with advanced repair and maintenance abilities. Competent in setting up machinery, monitoring operations and adjusting controls to produce high-quality work, with expertise in quality assurance initiatives, issue resolution, interpersonal communication, focused and skilled at employee oversight, mentoring and driving continuous improvements.

Skills
  • Issue resolution
  • Process improvement
  • Staff training and development
  • MS Office proficient
  • Excellent multi-tasker
  • Time management
  • Strong communication skills
Experience
Legal Support Assistant
Des Moines, IANyemaster Good West Hansell And O'brien/Apr 2019 to Current
  • Processed and distributed invoices to bill clients
  • Maintained master calendar for client appointments and court appearances
  • Acted as liaison between clients, vendors and attorneys
  • Docketed orders and depositions for two attorneys
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
  • Proofed documents and submitted to attorneys for review
  • Assisted in preparation of engagement letters
  • Electronically filed documents with USPTO
  • Photocopied all correspondence, documents and other printed materials
  • Coordinated and scheduled meetings and telephone conferences
  • Composed and revised legal documents such as letters and depositions
  • Drafted and typed grammatically correct office memos
  • Composed and revised legal documents, including letters, depositions and court documents
  • Processed summonses, subpoenas and complaints
  • Received and disbursed all incoming mail
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants
  • Recorded and monitored court appearance dates
  • Drafted motions, briefs and other legal documents associated with litigation process
  • Filed pleadings and required paperwork with court clerk according to strict deadlines
  • Submitted letter briefs to office of attorney general seeking authority to withhold public documents
  • Drafted correspondence and pleading, discoveries, motions, settlements, and various documentation and submitted all materials to appropriate parties
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance
  • Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling
  • Organized and executed court calendar with daily cases and supervisor meetings
  • Organized and prepared case exhibits and evidence for trial
  • Produced well-researched and articulate legal briefs, pleadings and statements
  • Observed strict privacy laws to prevent information breaches and protect client data
  • Used online databases such as WestLaw and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations
Team Leader
Des Moines, IACognizant Technology Solutions/Jan 2016 to Apr 2019
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning
  • Communicated policy updates and information to team to enhance goal efficiency
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
  • Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into
  • Certified instructor for use of ASP tactical baton, and Handcuff
    C.P.O. certified
    FEMA Emergency Management Certificationsdatabase
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives
  • Translated management directives into actionable mandates for front-line staff
  • Recruited and hired highly talented individuals who brought [Skill] and [Skill] to department, which increased efficiency of entire team
  • Mediated issues between [Job title]s through use of [Skill] and [Skill] to promote quick resolution
  • Delivered constructive call process feedback
  • Evaluated employee job performance and motivated staff to improve productivity
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees
  • Answered calls with a friendly and polite approach to ensure excellent customer service
  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials
  • Reduced process gaps by effectively training new hires on best practices and protocols
  • Traveled to meet with [Type] accounts, unveiling new trends, introducing new collections and working directly with key clients to promote brand products and facilitate increased sales and account volume
  • Created and offered additional materials to enhance training
  • Explained goals and expectations required of trainees at beginning of [Type] session
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction

Inside Sales Representative
Des Moines, IAKryger Glass Company/Apr 2015 to Nov 2015
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Maintained detailed and accurate ledgers and [Type] documents to accurately communicate payment needs to clients.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Helped maintain efficient flow of supplies and finished products by supporting shipping and receiving departments.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Performed scheduled inventory counts and supply audits.
Store Manager
Des Moines, IAPayless ShoeSource/May 2006 to Jul 2015
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Conducted quarterly performance reviews to organize training and development for staff.product visibility.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 8-10 associates, including evaluating performance and enforcing disciplinary actions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Interviewed, employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Maintained daily record of all transactions.
  • Conducted quarterly performance reviews to organize training and development for staff.
  • Planned and organized 2014 Choose to Give Campaign with a District participation of 98%.
Education and Training
Associate of Arts: Business And Accounting University of PhoenixMay 2014Tempe, AZ
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Resume Overview

Companies Worked For:

  • Nyemaster Good West Hansell And O'brien
  • Cognizant Technology Solutions
  • Kryger Glass Company
  • Payless ShoeSource

School Attended

  • University of Phoenix

Job Titles Held:

  • Legal Support Assistant
  • Team Leader
  • Inside Sales Representative
  • Store Manager

Degrees

  • Associate of Arts : Business And Accounting

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