Legal Coordinator Resume Example Link Debt Recovery

LEGAL COORDINATOR

Summary

Astute Collections Manager successful at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Offering more than 11 years of collections, sales and customer service experience.

Skills

Persuasion strategies
Investigation due diligence
Billing and collections best practices
Collections process improvement
Self-motivated

Superior time management
Hands-on contributor
Superior negotiation skills
Complex problem solving

Experience

Legal Coordinator|Link Debt Recovery - Sandy, UT|02/2019 - Current

Produced well-researched and articulate legal briefs, pleadings and statements.
Mitigated project gaps by training staff on legal best practices and protocols.
Researched cases and attained affidavits to support supervisors and case needs.
Consulted with clients, witnesses and legal professionals to define and document case details.
Drafted correspondence, documentation and submitted all materials to appropriate parties.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
Filed pleadings and required paperwork with court clerk according to strict deadlines.
Coordinated with multiple departments regarding responsive documents and document retention.
Drafted motions, briefs and other legal documents associated with litigation process.
Organized and prepared case exhibits and evidence for trial.
Observed strict privacy laws to prevent information breaches and protect client data.

Collections Specialist|New Start Financial LLC - Bountiful, UT|02/2018 - 02/2019

Honored the customers trust and rapport by making their best interest my first priority.
Managed accounting operations, account reporting and reconciliations.
Analyzed financial statements and income statements to review the company's financial performance.
Addressed and resolved non-routine, complex and unexpected discrepancies.
Utilized and created friendly prescribed scripts, but firm attitude with full knowledge of contractual requirements and legal remedies.
Contacted customers in person at personal and business locations to collect payments directly.
Determined which accounts should be targeted for repossession.
Completed skip tracing to locate individuals responsible for past due balances.
Collected payments over the telephone, established repayment plans.
Worked in the field to track down and take possession of assets.
Submitted up-to-date activity and production logs to agency management for review.
Presented account proposals in a professional and timely manner.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Routinely contacted account holders with balances past due to resolve delinquencies.
Tagged, organized and stored physical files.
Greeted visitors and appropriately directed to designated areas; answered phone calls quickly and efficiently.

Customer Service Associate|WayfairLLC - Ogden , UT|06/2017 - 02/2018

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Diminished work-flow downtime and troubleshoot customer sales, support and software issues.
Greeted customers with enthusiasm and offered immediate and friendly service.
Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Recommended and helped customers select merchandise based on their needs.
Answered customers' questions and addressed problems and complaints.

Collections Officer|Comcast - Sandy, UT|01/2012 - 01/2017

Suggested key operational changes to improve performance, extracting financial data from various reporting systems.
Implemented new training and process materials for effective trouble shooting and methods and
procedures.
Investigate accounts that are deadline-oriented, managing profitability,
audit, analyzing information and reporting research results.
Monitors and review accounts for accuracy and completeness.
Supports financial decision-making information by collecting, analyzing, investigating and reporting data.
Managed clerical needs of company employees, including copying, faxing and file management.
Oversaw the organization, filing and retrieval of records.
Helped less experienced staff manage daily assignments.
Negotiated with banks for disputing Chargebacks by providing screenshots to Chase, Amex, and Discover.
Performed other duties and responsibilities as assigned.
Sold the value of Comcast to the customer by getting them to retain their bad debt.
Persistently looked for ways to up sale to expand by offering Auto Pay and Eco bill.
Kept calm, stayed professional and provided exceptional service on all calls.
Overcame objections by applying advanced training and persuasion techniques.
Managed manual and automatically dialed outbound calls in a call center environment.

Education and Training

Layton High School||Layton, UT|2006High School Diploma

Resume Overview

Companies Worked For:

Link Debt Recovery
New Start Financial LLC
WayfairLLC
Comcast

School Attended

Layton High School

Job Titles Held:

Legal Coordinator
Collections Specialist
Customer Service Associate
Collections Officer

Degrees

High School Diploma

Legal Coordinator Resume Example

Resume Score: 80%

Resume Overview

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