Seeking to get back into the work force after staying home with children in a field in which I can put my skills and experience to use and utilize my background, computer knowledge, patience, strong people skills, and organizational abilities
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Drafted documents including Notice of Alleged Violation (NOAV), settlement agreements, and Motions, Notices, and Requests for Hearings. Monitored Respondents' compliance with the terms of the orders. Researched, analyzed, and interpreted statutes, rules, regulations, and codes. Conducted internet research to secure evidence such as identity, location, ownership and other background information. Reviewed documents, investigative reports, and evidence to prepare for administrative hearings or settlements. Attended Commission meetings and SOAH. Opened cases in the case management program Legal Files, prepared necessary case files, and distributed to appropriate staff. Generated and printed daily DPS reports received from Licensing. Investigated and analyzed the initial review of electronic DPS reports related to applicants' criminal histories and referred possible denial candidates to a prosecutor. Entered and cleared enforcement holds on applications into licensing database, TULIP. Researched and responded orally and in writing to inquiries about enforcement cases and enforcement holds placed in licensing records, NOAV details, settlements, Notice of Hearings, and Requests for Hearings. Processed open records requests. Participated on Legislative bill review teams. Performed duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan, and the Criminal Conviction Guidelines. Provided friendly, caring and professional customer service. Demonstrated team work offering positive and constructive ideas, encouragement and support of division staff while upholding the agency's core values. Kept management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
Reviewed and analyzed incoming complaints to determine whether the Department had jurisdiction, the possible violations, and whether sufficient evidence had been provided. Collected and maintaned evidence. Interviewed complainants regularly by telephone and email to gather more evidenciary information. Drafted and issued daily correspondence including; RFI letters, opening letters, and closing letters. Conducted and collected research to secure identity and verify information, location, and ownership about individuals and properties.This included using CP Clear, Central Appraisal District (CAD), SOS, Craigslist, various search websites, TULIP, TOOLS, HP and Imaging. Analyzed statements, documents and evidence to ensure all necessary documents had been obtained. Researched and interpreted statutes, rules, regulations, and administrative laws. Opened and updated complaints using the Department's Legal Files System. Prepared an organized case file for each complaint opened for investigation. Maintained and updated all spreadsheets and databases relating to opening or assigning complaints for investigation using Legal Files, CIMS, Access, and Excel. Managed a high volume caseload by maintaining an organized record keeping and filing system for incoming complaints, complaints under review, or complaints awaiting further information from the complainant. Maintained a low/minimal backlog allowing for more time to help peers and take on additional projects.Trained new employees on Intake procedures, statutes and rules, and the regulated industries. Responded to inquiries orally and in writting from customers regarding complaints filed with the agency, the agency's statutes and rules, and the Enforcement procedures and policies. Assisted with revisions to the Complaint Resolution Procedures Manual and the Enforcement Plan.
Performed complex administrative duties for the Licensing Division. Completed initial review and analysis of incoming combative sports license applications and elevator inspections. Reviewed and processed incoming correspondence. Performed data entry of applications using HP3000 and TULIP. Issued, printed and mailed licenses to qualified customers. Researched, interpreted and then communicated regulated industry laws, rules, policies and procedures to customers in a knowledgeable and professional manner. Responded to customer and staff inquiries via phone, email or in person. Prepared documents for imaging. Maintained statistical data and performance measures regarding licenses and applications with Excel. Drafted and sent out Request for Information letters and other necessary correspondence using proper grammar, spelling and punctuation. Submitted, deciphered and reviewed DPS background checks related to applicant criminal histories. Developed and updated training tools and materials to utilize for training personnel.
Priced parts/supplies for maintenance and operations crews by researching and calling appropriate vendors or reviewing catalogs. Acted as primary point of contact for vendors. Created requisitions for the procurement of materials and services. Planned, scheduled and prioritized daily activities, meetings and projects. Exercised independent judgment with minimal supervision to ensure deadlines were met. Maintained and input data records and history used to improve equipment performance. Assisted in building, monitoring and changing written documents, spreadsheets and procedures in Word and Excel. Supported the execution and management of contracts, including writing scopes of work and obtaining bids. Coordinated outside vendor/contract work to accommodate supervisors schedules and needs. Established a database in Ariba to aid in the identification details of equipment. Compiled and updated monthly departmental reports and spreadsheets using Excel, Ariba and Business Objects. Provided employee training as needed.Took detailed meeting notes. Used problem solving skills to correct purchasing, receiving or delivery mistakes. Prepared, reviewed and reconciled expense reports. Conducted interviews for new hires. Performed daily tasks of typing, filing, copying, and scanning. Researched new equipment, safety and procedure possibilities. Chosen to participate on the Safety Audit Team, which administered inspections, questioned staff, and reviewed procedures in order to ensure safety and environmental regulations were continually met. Adhered to all safety requirements per MSHA.
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