legal assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Patient and Empathetic
  • Inter-Department Collaboration
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Proactive Self-Starter
  • Administrative and Office Support
  • Computer Proficiency
  • Time Management
  • Excellent Attention to Detail
  • Cultural Awareness and Sensitivity
  • Call Volume and Quality Metrics
Work History
Legal Assistant, 08/2020 to 03/2021
Cleveland Construction-InteriorsNaples, FL,

Prepared for trials, conducting legal research and drafting pleadings.

  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Interviewed and prepared intake sheets for clients.
  • Interviewed and prepared intake sheets for clients.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Organized key evidence exhibits to prepare for trials.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Completed document revisions and court document.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Researched statutes, decisions, legal articles and codes.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Assisted two lawyers within the firm.
  • Prepared various exhibits for attorneys for court.
  • Communicated pertinent information to clients via phone, email and mail.
Juvenile Diversion Case Manager, 09/2018 to 05/2019
Axalta Coating SystemsLordstown, OH,
  • Participated in professional growth programs to support at risk youth.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk youth.
  • Monitored progress and reviewed and revised plans to meet emerging client needs.
Parent Support, 04/2016 to 09/2017
EkyahaCity, STATE,
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Documented data and completed accurate updates to case records.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Introduced parents and children life skill and educational concepts.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Increased customer satisfaction by resolving issues.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative, 01/2013 to 02/2016
CenturyLinkCity, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Developed and updated databases to handle customer data.
  • Provided ongoing guest service.
  • Cross-trained and backed up other customer service managers.
High School Diploma: , Expected in 05/1992 to Centerville High School - Centerville, LA,

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Resume Overview

School Attended

  • Centerville High School

Job Titles Held:

  • Legal Assistant
  • Juvenile Diversion Case Manager
  • Parent Support
  • Customer Service Representative


  • High School Diploma

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