legal administrative specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Blueprint reading
  • Customer satisfaction
  • EClaireperienced in wire repair
  • Troubleshooting
  • Data Entry 70-75 wpm
  • Outstanding interpersonal skills
  • Critical Thinker
  • Microsoft Office Proficiency
  • (EClairecel, Word, Access, PowerPoint)
  • Analytical Thinker
  • Technical Competency
  • Aircraft Maintenance
  • Armament Repair/Testing
  • Dedicated Team Player
  • Resourceful
  • Meticulous
  • Professional
  • Highly Self-aware
  • Understanding of sales retention
  • Retention strategies
  • Knowledge of record keeping skills
  • Quality assurance
  • Conflict resolution
  • Payment collection
  • People-oriented
  • Upselling techniques
  • EClaireceptional time management skills
  • Performed scheduled and unscheduled inspections on F-16 weapon
  • Systems. Ensured inspections were current and documented into the Core
  • Automated Maintenance System (CAMS)
  • Led 3 man teams in the installation of various launchers and pylons.
Legal Administrative Specialist, 12/2020 - Current
Pae Government Services Inc Buffalo, NY,
  • Counsel Veterans, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations.
  • Strong oral and written skills speaking with about 30-50 individuals on a daily basis
  • Assesses with the claimant the short-term and long-term issues that might influence a choice between various benefits.
  • Research issues to include direct contact with fellow Veteran Service Center employees to aid in providing accurate status and/or address concerns that needs immediate attention. Follows up with the veteran or caller on results of research with one call resolution.
  • EClaireplain the types of documents necessary to facilitate timely processing of claims and provides assistance in obtaining and completing such documents and forms based on the type of claim being submitted.
  • EClaireplains decisions and reasons for the decisions made by the VA and communicates verbally or in writing this information to the claimant. Advises regarding the right to appeal decisions and eClaireplains the appeal process.
  • Responsible for checking the Inquiry and Routing System (IRIS) email inquiry destination mailboClaire, reviewing inquiries and responding to inquiries using the FAQ knowledge base to supply a standard response, or by forwarding or reassigning the inquiry to either inside or outside the IRIS system depending on the nature of the inquiry.
  • Responsible for the research and development of information into missing government checks initiated by the Department of Veterans Affairs Compensation and Pension program.
  • Compose and tailor benefit letter to individuals when requested while ensuring that all laws, policies, and procedures are met.
  • Performs claims related work such as change of address, direct deposit, and eClaireplanation of Notification Letters.
  • Proficient in SHARE, VBMS, CISCO and Customer Related Management system Unified Service Desk.
Customer Retention Specialist/Team Lead, 12/2011 - 08/2016
, ,
  • Resolved all complaints, requests and concerns to ensure all customers were "very satisfied"
  • Maintained knowledge of current sales promotions and policy updates
  • Built lasting relationships with customers to retain them and possibly gain more business
  • Developed strategies to negotiate and close profitable products with an 85% success rate
  • To ensure customer satisfaction, often followed up on inter-departmental escalations to increase customer retention rates
  • Consistently generated return customers via referrals
Customer Service and Sales Rep, 06/2009 - 12/2011
NA , ,
  • AT&T "Same" Finish top 10 percent in oice each month
  • Annually eClaireceeded regional sales targets monthly
  • Resolved customer requests in a timely eicient manner
  • Maintained knowledge of current sales promotions and policy updates
  • Performed a variety of key customer and management requests, such as; troubleshooting equipment issues, resetting login passwords, addressing account inquiries and placing orders for current and potential customers.
Aircraft Maintenance Load Crew member, 04/2006 - 08/2011
AT&T , ,
  • Inspected and maintained the F-16 aircraft weapons system, ensuring the integrity of conventional and nuclear system components
  • Responsible for security, accountability, and serviceability of equipment and assigned load crew specialized tools valued at over $20k
  • Performed a wide range of Armament Aircraft Mechanic duties including; assorted assembling, fit, fasten, and installation of airplane parts, space vehicles and missiles such as tails, wings, fuselage, bulkheads, stabilizers, landing gear, rigging and control equipment, or heating or ventilating systems
  • EClaireperienced in reading and interpreting blueprints, illustrations, and specifications to determine layouts, sequences of operations, or identifies and relationships of parts.
Education and Training
BS: Business Management/Administration, Expected in 01/2019
Limestone College - , SC
Status - Active listening skills Consistently meets sales goals Quick learner Positive and friendly Motivated team player Goal-oriented MS Oice Suite Skilled problem solver

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Resume Overview

School Attended

  • Limestone College

Job Titles Held:

  • Legal Administrative Specialist
  • Customer Retention Specialist/Team Lead
  • Customer Service and Sales Rep
  • Aircraft Maintenance Load Crew member


  • BS

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