Organized, dedicated and ambitious individual, with over 16 years experience as a Legal Administrative Assistant and licensed Master Cosmetologist. Unbeatable track record of maintaining, updating office records, accurately entering data into a variety of office software. Ability to prioritize, completing multiple tasks simultaneously, expertise in handling confidential and sensitive materials, following through to achieve project goals and strong drive to succeed.
Skills
Certified Redken Master Stylist
Critical thinking
Leadership
Customer Service
Database Management
Computer skills: MS Office,Excel, Powerpoint, Quickbooks
Work History
10/2015 to Current
Legal Administrative AssistantDeckers Outdoor Corporation – Westlake Village, CA,
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
Created and submitted weekly legal summary to attorney's, covering current cases, records requests and collections statuses.
Helped with intake of new clients and materials by setting up files and documenting important information.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Handled office scheduling and made notes for deadlines, motions and other important dates.
Prepared for trials, conducting legal research and drafting pleadings.
Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Maintained litigation docket and calendars for attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
Met and exceeded revenue goals by generating new leads and identifying new clients.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Completed electronic filings, initiated billing statements and managed all firm administrative matters.
01/2006 to 10/2015
Legal Administrative Assistant/ Office ManagerLaw Office Of Michelle Hill, P.A. – City, STATE,
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Prepared for trials, conducting legal research and drafting pleadings.
Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Scheduled appointments, court appearances and depositions for busy criminal law firm.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
Completed electronic filings, initiated billing statements and managed all firm administrative matters.
01/2010 to 09/2015
Certified Redken Master Stylist Salon C International – City, STATE,
Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Kept detailed records of customer information and services provided to increase return customers.
Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle/ color options.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Suggested treatments and styles to suit customers' appearance and desired look.
Styled hair for large events such as annual fashion shows and special hair expos.
to
Certified Cosmetologist, Salon and Spa CoordinatorDanielle Day Med Spa – City, STATE,
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Master Redken Stylist
Developed strategies to increase client education, retention and loyalty including specials, events, memberships.
Worked closely with director to implement improvements to client experience and address client concerns.
Communicate with vendors regarding orders, trainings and promotions.
Oversee purchasing retail products and supplies to ensure items are ordered in timely manner and were compliant with budget.
Education
Expected in
Associate of Arts: Business Edison Community College - Naples, FL , GPA:
Expected in
: Cosmetology And Esthetics Sunstate Academy - Fort Myers, FL GPA:
Expected in
: Cosmetology And Business Education Redken Master Education Program - , GPA:
Expected in
: Notary Public, Underwriters Inc. - Naples, FL , GPA:
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School Attended
Edison Community College
Sunstate Academy
Redken Master Education Program
Notary Public, Underwriters Inc.
Job Titles Held:
Legal Administrative Assistant
Legal Administrative Assistant/ Office Manager
Certified Redken Master Stylist
Certified Cosmetologist, Salon and Spa Coordinator
