An organized, detailed-oriented, skilled communicator and conscientious self-starter, able to strategize and prioritize effectively
with members of diverse groups to accomplish multiple tasks and promote team cohesiveness.
Respective and assertive
Accurate and timely
Leave of Absence Case Manager02/2008
to 02/2012 Carolinas Healthcare System – Charlotte,
Maintained all requested FMLA and other company provided leave of absence and ensured accurate and timely documentation is completed.
Met with team members regarding their requested leave and the approval or denials of such leaves.
Tracked and coded absences for approved leaves.
Maintained open communication with team members on approved leave and their return to work status.
Responded to and resolved escalated leaves of absence matters. Communicated with Associates regarding leaves; processed all leave denials and responded to rebuttals.
Provided Associate leave history, absence trends, etc. to supervisors, managers, and employee relations.
Maintained knowledge of all state and federal laws and Carolinas Healthcare Systems personnel policies and procedures and other regulatory standards (HIPPA, JCAHO).
to 02/2008 Carolinas Healthcare System – Charlotte,
Supported the development of HR policies and guidelines related to CHS policies.
Served as first line of support to employees for human resources administration and day to day activities.
Responded to general HR inquiries, including but not limited to employment and benefit and leave programs.
Coordinated and tracked all leave of absence activities with FMLA & CHS policies and ensuring compliance with the Department of IRS regulations.
Manages communications with employees on Leave of Absence programs and Benefits.
Coordinated and communicated with internal supervisors/managers and other business partners on status updates.
to 07/2004 Carolinas Healthcare System – Charlotte,
Assisted managers and employees with questions regarding Leave of Absence and teammate health process and procedures by phone and in person.
Scheduled employees for proper appointments.
Monitored and worked on HR reporting system and effectively communicated with other departments regarding FMLA while maintaining appropriate levels of confidentiality.
Resolved general employee related issues.
to 04/2002 Mecklenburg County Government – Charlotte,
Provided administrative duties which included composing letters, memorandums, related correspondence, hearings, and transcribing minutes from Board of Adjustment hearings for city and county officials.
Performed data entry and scanned documents.
Assisted in resolving any administrative problems.
Prepared and modified documents including correspondence, reports, drafts, memos and e-mails.
Maintained office supplies for department.
Opened, sorted and distributed incoming correspondence.
High School Diploma: 1980South point High School-
Johnson C. Smith University-
Johnson C. Smith University-
Certificate of FMLA Administrative Skills - 2006 and 2008
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Companies Worked For:
Carolinas Healthcare System
Mecklenburg County Government
South point High School
Johnson C. Smith University
Job Titles Held:
Leave of Absence Case Manager
High School Diploma : 1980
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