leasing specialist resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques and color code cutting edge to maximize employee engagement and performance, bringing over 18 years of experience developing and overseeing performance-driven teams. Proactive, goal-oriented and dedicated to uncovering and encouraging innate talents.
Skills
Conflict resolution techniques
Talent development
Client relations and retention
QA
Deadline-oriented
Focused on customer satisfaction
Training and coaching
Schedule coordination
People soft, Yardi, Blue moon software proficiency
Training programs
Workforce Management
Quality assurance controls
Expertise in sales
Product Knowledge
Application processing
Property amenities
Business partnerships
Issue escalation
Background checks
Event planning
Sales and marketing aptitude
Property tours
Lease file audits
Knowledge of leasing and market conditions
Fair housing mandates
Sales and marketing
Leading meetings
Housing regulations
Education and Training
University of Houston - DowntownHouston, TXExpected in 06/2017 ā āProfessional Studies:Basic Mediation/Conflict Resolution - GPA:
University of HoustonVictoria, TXExpected in 04/2013 ā ā:Six Sigma ( Quality Management) - GPA:
Nigeria Institute of JournalismLagos Nigeria, Expected in 07/1997 ā āAssociate of Arts:Communication And Journalism - GPA:
Certifications
Coaching and Leadership, Color Code LLC 2014
Conflict Resolution and Mediation, W.A WHITE LAW DEPARTMENT UNIVERSITY OF HOUSTON, 2017
Six Sigma for Quality Management, University of Houston 2013
Experience
Mastec Inc. - Leasing Specialist Watertown, SD, 02/2020 - Current
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Explained policies and procedures to tenants and enforced all rules.
Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
Scheduled tours so interested parties could view available units and see facilities.
Showed units to potential tenants and answered questions about life in community.
Wrote and filed reports each day on current leasing activities.
Escalated critical issues to property manager to ensure immediate resolution.
Managed daily and weekly marketing and leasing reports.
Received, checked and processed applications for new leases.
Created and managed effective marketing strategies.
Conducted background checks on applicants.
Kept records of all correspondence with residents and tenants.
Checked facilities and units on weekly basis to keep all areas looking appealing and welcoming.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.
Experienced in various types of properties including new construction, luxury apartments, and tax credit.
Fielded interested leads' phone calls and emails, providing immediate response to questions.
Maintained accurate records of correspondence with and from tenants.
Checked common areas regularly to keep neat, clean and free of debris.
Developed successful resolutions for issues that arose during field operations.
Implemented proactive adjustments to work by evaluating current performance and progress with critical eye.
Resolved customer issues and built strong, productive relationships with project stakeholders.
Completed projects milestones on time by keeping team members on task and operating with efficiency.
Monitored timelines, set up order of operations and managed field schedules.
Helped engineering team members complete designs and updated production facilities to meet changing demands.
Recorded job supplies, parts, equipment and employee hours.
Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries 95%.
Reported project progress, site problems and labor status to field manager.
Delegated duties to employees based on skillset.
Created work crew schedules and delegated assignments.
Kept production team moving forward for progress in daily site operations.
Prepared and planned worksites to help jobs run smoothly.
Improved operations by working with team members and customers to find workable solutions.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Alief Independent School District - Liaison Coordinator City, STATE, 03/2015 - 12/2019
Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
Partnered with families and provided resources to build growth that promoted better self-reliance.
Utilized task prioritization and data organization skills to effectively manage large caseload.
Determined availability of services and programs within community for parents with disabled youngsters.
Followed all data security regulations to keep client information confidential.
Advocated for victims during difficult situations by handling various tasks, including Training, teacher ESL and sourcing for resources for new immigrant families.
Conducted home visits and kept in contact with families by phone in accordance with agency policies.
Recommended improved life choices to enhance client outcomes.
Maintained thorough and accurate records outlining program operations and participant progress.
Collaborated with social workers to support patients.
Answered questions and responded to inquiries to deliver high level of service to patients.
Conferred with various department of human services to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Expanded program outreach by delivering talks to immigrant groups.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
IBC Bank - Bank Branch Manager City, STATE, 02/2010 - 12/2014
Maintained current and accurate cash balances for all programs, departments and projects.
Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
Managed contract administration, including maintaining files, validating codes and monitoring reporting.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Consulted with small business customers to determine needs and means and propose personalized banking solutions.
Provided customers with first-rate experience and developed long-lasting relationships.
Guided teams to increase business portfolio and grow bottom-line profitability.
Proposed and managed successful marketing promotions and business plans.
Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Demonstrated leadership by making improvements to work processes and helping to train others.
Improved operations by working with team members and customers to find workable solutions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Answered 15 calls per 1 hour to assist with customer questions and concerns.
Accomplishments
Developed relationships with 20 new clients and typically exceeded sales goals by 50 %
Promoted from Senior sales to manager, in less than 12-months
Consistently maintained high customer satisfaction ratings.
Led team to achieve exceptional earning recognition from upper management and financial reward.
Recognized as manager of the year four times in a role for outstanding performance, team contributions staff retention and exceptional customer service.
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