LiveCareer-Resume

leasing specialist resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Expert user of Entrata Software.

Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.

Someone who continually maintains a positive attitude while interacting with demanding teachers and parents. Serves as the primary point of contact for both in-house and external phone and website queries.

Someone who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians. Meticulous Administrative Assistant with 4 years of experience managing attendance records, communicating with parents and supporting administrative staff. Welcoming front desk staff with clear understanding of security and check-in procedures. Detailed computer system and database manager.

Accomplishments

    My greatest accomplishments are my 3 boys. Helped them achieve:

    Eagle Scouts

    Bachelor Degrees

    2 year Church Service Missionaries

    Fabulous Husbands and Fathers

    Hard Working Business Oriented in their Careers


Skills
  • Excellent communication skills
  • Professional phone etiquette
  • Customer service-oriented
  • Critical thinker
  • Flexible
  • Articulate and well-spoken
  • Written and oral communication
  • Computer assistance
  • Customer service
  • Friendly
  • Skilled multi-tasker
  • Administrative Duties
  • Highly Efficient and Productive
  • Active Listening
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Client Satisfaction
  • Morale Improvements
Work History
06/2018 to Current Leasing Specialist Thies And Talle Management | Eden Prairie, MN,
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Assisted 50 customers in average each shift by answering questions, responding to inquiries and handling telephone requests.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
08/2014 to 12/2019 School Secretary Vertex Education | Casa Grande, AZ,
  • Screened all visitors and directed them to correct employee or office.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Directed guests and routed deliveries and courier services.
  • Answered and quickly redirected up to 50 calls per 7 hours.
  • Wrote professional memorandum, letters and marketing copy.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered telephone inquiries from clients, vendors and public.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct department or staff member.
  • Processed student registrations and withdrawals.
  • Documented attendance, grades and test scores to update permanent records.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Performed clerical and administrative support duties to optimize workflow procedures.
02/1997 to 08/2014 Librarian Chesterfield County, Va | Chesterfield, VA,
  • Repaired or replaced damaged items to maintain continuity of service.
  • Stayed abreast of latest trends and strategies in field by reading trade publications and attending conferences.
  • Worked with teachers to provide kids with lifelong learning skills.
  • Taught kids about library practices via individual and group instruction.
  • Tracked loans of media equipment and materials.
  • Located print and online materials for students completing research projects.
  • Trained staff, students and faculty on use of library technology.

Located requested books on shelves and library database using Destiny.

  • Resolved patrons' complaints tactfully and professionally.
  • Directed activities of 2 library technicians
Education
Expected in | General Studies Dixie State University., St. George, UT GPA:
Expected in 1981 High School Diploma | Jordan High School, Sandy, UT GPA:
Certifications

Active Adult

Corporate Care

English

Resident English

Strategic

Strategic Premium

Student Housing

Notification

Military



Additional Information

I feel I would be a great fit in this Leasing Center Manager job. I have helped my managers with multiple tasks:

MOD

Mentor

Sub Team Leader

Leading a training session for the new QA

PowerPoints



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Resume Overview

School Attended

  • Dixie State University.
  • Jordan High School

Job Titles Held:

  • Leasing Specialist
  • School Secretary
  • Librarian

Degrees

  • Some College (No Degree)
  • High School Diploma

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