Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I want to obtain a position that will allow me to maximize my multiple skills in customer service, quality assurance and property management. I will also strive be an asset to your corporation as well as ensure my successfulness and enhance my customer service skills through your company. I am very versatile and effective at being flexible and accommodating to each building, tenant and prospect's unique needs. I am committed to providing quality service in all facets of customer service property management.

  • Strong leadership
  • Excellent communication skills.
  • Competent and strong team player.
  • Fast learner
  • Personable
  • Fair housing mandates
  • Flexible schedule
  • Sales and marketing
  • Skilled multi-tasker
  • Attention to detail
  • Experience with BlueMoon
  • Boston Post
  • Yardi and Yardi Voyager
  • I also have experience with LIHTC and Conventional properties.
Leasing Specialist, 06/2015 to Current
Twg DevelopmentBrooks, CA,
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions. 
  • Collected and kept careful records of rental payments.
  • Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Maintained accurate and updated websites and printed materials.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Monitored common areas for cleanliness and safety.
  • Worked with the owners to identify, develop and achieve community goals and objectives.
  • Established and implemented leasing goals while managing an effective lease expiration program.Fully abstracted all leases and entered all pertinent information into the Yardi and Yardi Voyager management system.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  •  Updated tenant and unit information to keep current in housing database.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained tenant relations with regular tenant visits and phone calls.
Leasing Specialist, 2014 to 06/2015
Twg DevelopmentCity, STATE,
  • *Lease to qualified prospects by showing available apartments. Greet and qualify prospects, follow up on prospective residents and market the community to telephone and internet prospects.
  • * Timely and accurate processing of all required administrative forms, leases and related information:
  • 1. Leasing applications and processing.
  • 2. Processes and explains leasing paperwork including welcome forms, leases, addendums, and notice to vacate forms.
  • 3. Enters required information into software system including fees, deposits, and new lease information.
  • 4. Walks apartments prior to move-in to ensure all necessary improvements have been made.
  • 5. Performs a move-in inspection at move-in with the resident.
  • 6. Handling resident accounts such as: processing rental payments, setting up payment plans and collecting on delinquency.
  • * Provide quality customer service and timely response to resident requests and complaints.
  • Maintain relationships with all apartment locator services and local businesses to provide informational material. Update periodically.
  • Maintain on-going resident retention program under direction of Community/Leasing Manager.
  • ‘Shop’ competitive properties.
  • Maintain professional appearance of office, amenity areas, model apartments and community.
  • * Miscellaneous duties as required.
Leasing Specialist, 03/2011 to 2014
Twg DevelopmentCity, STATE,
  • 1. Acts as a liaison between residents or visitors and the Property Managers by doing my best to handle all of their needs and insuring that that are happy with our service as a team!
  • 2. Maintains an acceptable closing ratio on leasing apartment homes.
  • 3. Meets with prospects and provides them info on unit availability
  • 4. Orchestrates any move-in and assists with collection of moneys owed.
  • 5. Making sure that all new move in and recertification’s are in and remain in compliance according to Mississippi state law for LIHTC properties.
Service Bartender, 01/2010 to 01/2011
Cache Creek Casino ResortCity, STATE,
  • Preparing alcoholic beverages as well as deserts and some non-alcoholic beverages for the main dining area of the restaurant.
  • Assisting the server staff with running food, busting tables and keeping the restaurant looking presentable.
Cashier, Sales rep, and Stock person , 05/2009 to 10/2010
Walgreen'sCity, State,

Handler, Floater, Dangerous Goods Agent and Forklift Operator , 07/2007 to 07/2009
Federal ExpressCity, State,

Cashier and Steamer , 11/2006 to 07/2007
Taco BellCity, State,


administrative, Cashier, closing, competitive, customer-relations, customer service, delivery, direction, filling, forklift, Forklift Operator, forms, inspection, inventory, law, marketing plan, market, materials, office, Processes, quality, Express, supervision, tables, telephone

High School Diploma: , Expected in 2006
Ridgeway High School - Memphis, TN
: , Expected in 2010
Lecole Culinary Institute - ,

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School Attended

  • Ridgeway High School
  • Lecole Culinary Institute

Job Titles Held:

  • Leasing Specialist
  • Leasing Specialist
  • Leasing Specialist
  • Service Bartender
  • Cashier, Sales rep, and Stock person
  • Handler, Floater, Dangerous Goods Agent and Forklift Operator
  • Cashier and Steamer


  • High School Diploma

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