Leasing Specialist Resume Example
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LEASING SPECIALIST
Summary
Enthusiastic Leasing Specialist proudly offering experience maintaining accurate records and promoting exceptional attention to customer service. A determined professional capable of meeting and or exciting quarterly goals. Offering exemplary skills in lead follow up and resolving issues. Driven and hardworking team member with a demonstrated record of success in team leadership and sales.
Skills
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Experience
Company Name | City, StateLeasing Specialist04/2020 - Current
- Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
- Created and managed effective marketing strategies.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
- Received, checked and processed applications for new leases.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Scheduled tours so that interested parties could view available units and see the facilities.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Assisted in technical support process refinement to improve customer service and support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Trained in RealPage and Microsoft Software for effective and organized leasing.
Company Name | City, StateSpa Associate06/2019 - 09/2020
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
Company Name | City, StateSeasonal Associate02/2019 - 05/2019
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted teammate with sales-processing tasks to meet daily sales goals.
- Identified needs of customers promptly and efficiently.
- Recorded and resolved multiple daily transactions to promote revenue generation and customer satisfaction.
Company Name | City, StateLead Spa Coordinator01/2018 - 07/2018
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
- Collaborated with others to discuss new sales opportunities.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Penn Foster Highschool High School Diploma06/2016
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Resume Overview
School Attended
- Penn Foster Highschool
Job Titles Held:
- Leasing Specialist
- Spa Associate
- Seasonal Associate
- Lead Spa Coordinator
Degrees
- High School Diploma
