LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic Leasing Specialist proudly offering experience maintaining accurate records and promoting exceptional attention to customer service. A determined professional capable of meeting and or exciting quarterly goals. Offering exemplary skills in lead follow up and resolving issues. Driven and hardworking team member with a demonstrated record of success in team leadership and sales.

Skills
  • Prospective lead follow-up
  • Department planning
  • Housing regulations
  • Property tours
  • Proficient in RealPage and Microsoft Software
  • Multi-lingual (English, Spanish, and Sign language.)
  • Sales and marketing aptitude
  • Quick Learner
  • Data entry
  • Team building
  • Business operations
  • Relationship development
  • Communications
  • Problem resolution
  • Customer service
Education and Training
Penn Foster Highschool , Expected in 06/2016 High School Diploma : - GPA :
Experience
Essex Property Trust - Leasing Specialist
Valley Village, CA, 04/2020 - Current
  • Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
  • Created and managed effective marketing strategies.
  • Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
  • Received, checked and processed applications for new leases.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Scheduled tours so that interested parties could view available units and see the facilities.
  • Took prospective clients on property tours, answered questions and addressed concerns.
  • Assisted in technical support process refinement to improve customer service and support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Trained in RealPage and Microsoft Software for effective and organized leasing.
Hand & Stone - Spa Associate
Everett, WA, 06/2019 - 09/2020
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
Cole Haan - Seasonal Associate
Woodstock, GA, 02/2019 - 05/2019
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
  • Identified needs of customers promptly and efficiently.
  • Recorded and resolved multiple daily transactions to promote revenue generation and customer satisfaction.
Hand & Stone - Lead Spa Coordinator
Fayetteville, NC, 01/2018 - 07/2018
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Collaborated with others to discuss new sales opportunities.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Resume Overview

School Attended

  • Penn Foster Highschool

Job Titles Held:

  • Leasing Specialist
  • Spa Associate
  • Seasonal Associate
  • Lead Spa Coordinator

Degrees

  • High School Diploma

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