Enthusiastic Leasing Specialist proudly offering experience maintaining accurate records and promoting exceptional attention to customer service. A determined professional capable of meeting and or exciting quarterly goals. Offering exemplary skills in lead follow up and resolving issues. Driven and hardworking team member with a demonstrated record of success in team leadership and sales.
Skills
Prospective lead follow-up
Department planning
Housing regulations
Property tours
Proficient in RealPage and Microsoft Software
Multi-lingual (English, Spanish, and Sign language.)
Sales and marketing aptitude
Quick Learner
Data entry
Team building
Business operations
Relationship development
Communications
Problem resolution
Customer service
Education and Training
Penn Foster Highschool , Expected in 06/2016 ā āHigh School Diploma: - GPA:
Experience
Essex Property Trust - Leasing Specialist Valley Village, CA, 04/2020 - Current
Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns.
Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
Created and managed effective marketing strategies.
Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
Received, checked and processed applications for new leases.
Fielded interested leads' phone calls and emails, providing immediate response to questions.
Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
Scheduled tours so that interested parties could view available units and see the facilities.
Took prospective clients on property tours, answered questions and addressed concerns.
Assisted in technical support process refinement to improve customer service and support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Trained in RealPage and Microsoft Software for effective and organized leasing.
Hand & Stone - Spa Associate Everett, WA, 06/2019 - 09/2020
Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
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