Detail-oriented Leasing Specialist promoting a background in successfully working closely with all types of personalities. Possessing the skills needed to engage and interact with people in positive ways. Looking to tackle new challenges with an organization that appreciates talents in marketing and issue resolution. Passionate individual boasting a career involved with checking facilities for curbside appeal and safety, processing applications and partnering with vendors, fellow employees and residents. A smart Leasing Specialist known for regularly exceeding monthly sales targets and implementing successful marketing strategies.
Skills
Prospective lead follow-up
Complaint investigations
Security deposit refunds
Information analysis
Rental pricing strategies
Vacant unit monitoring
Policy enforcement
Telephone etiquette
Rent collection
Background checks
Tenant background checks
Application processing
Report writing
Market outreach
Experience
06/2019 to Current
Leasing SpecialistUs Bank – Fairview Heights, IL,
Received, checked and processed applications for new leases.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
Fielded interested leads' phone calls and emails, providing immediate response to questions.
Checked common areas regularly to keep neat, clean and free of debris.
Managed daily and weekly marketing and leasing reports.
Took prospective clients on property tours, answered questions and addressed concerns.
Handled all security deposit refunds.
Checked rental eligibility by following [Name of Company]'s verification process.
Maintained accurate records of all correspondence with and from tenants.
Showed units to potential tenants and answered questions about life in community.
Created and implemented policies and procedures for effective property management.
Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
Contacted and followed up with tenants on renewal notices.
Trained staff on compliance, policies and procedures to maximize success.
Checked facilities and units on [Timeframe] basis to keep all areas looking appealing and welcoming.
Wrote and filed reports each day on current leasing activities.
Conducted background checks on applicants.
Escalated critical issues to property manager to ensure immediately resolution.
Kept records of all correspondence with residents and tenants.
Presented marketing letters and documents to potential tenants.
06/2018 to 06/2019
Front Desk ReceptionistHebrew Senior Life – Roslindale, MA,
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
Arranged special accommodations for guests to maintain optimal satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Secured guest valuables in main safe or individual boxes.
Worked with [Job title] to attain operational and financial goals with strategic approaches.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Completed basic maintenance and repair on office and facility equipment and escalated major issues to [Job title] for timely resolution.
Assisted [Job title] with various tasks, including [Task] and [Task] for special projects.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Set guest and group reservations and processed check-ins and check-outs.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Scheduled meetings for internal personnel, partners and clients using [Software].
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Facilitated front desk operations for busy high-volume hotel.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
08/2017 to 05/2018
Pre-K Assistant TeacherErlanger Health – Chattanooga, TN,
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Conducted special assessments and tutoring sessions to support individual student needs.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Supervised students and maintained security throughout school buildings and on field trips.
Marked homework assignments, tests and special projects to communicate grading.
Assisted teachers with instruction and provided clerical support for diverse needs.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Tutored and supported students individually and in groups of up to [Number] by reteaching and reviewing lesson concepts and [Action].
Distributed classroom materials and supplies such as pencils, paper and art materials.
Distributed and collected tests and homework to collate and prepare for grading.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Arranged and led activities for students, including [Type] and [Type].
Monitored students in class, hallways and [Location] to supervise, enforce rules and support lead teacher.
Made healthy, well-balanced breakfasts and lunches for [Number] children.
Promoted good behaviors by using positive reinforcement methods.
Planned, budgeted for and executed [Number] trips to [Type] locations.
Developed professional relationships with parents, teachers, directors and therapists.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Organized [Type] activities for classroom of [Number] students to teach [Skill].
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Established indoor and outdoor safe play environments for toddler-age children.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Maintained daily records of individual activities, behaviors, meals and naps.
Organized and led activities to promote physical, mental and social development.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Taught children foundational skills such as colors, shapes and letters.
Supervised up to [Number] children on field trips to local parks, fire stations and zoos.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Education and Training
Expected in 08/2020
Diploma: Wedding Consultant Stratford Career Institute - St. Albans, GPA:
Expected in 04/2021
Associate of Science: Business Administration Southern New Hampshire - New Hampshire , GPA:
Expected in 05/2008
High School Diploma: Escambia County High School - Atmore, AL GPA:
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