Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Skills
Leasing reports
Performance optimization strategies
Maintaining closing ratios
Tenant communication skills
Team leadership
Lease management experience
Marketing expertise
Yardi proficiency
Maintenance knowledge
City and county regulations
Marketing and advertising
Tenant and eviction laws
Customer service-focused
Leasing and sales
Property tours and inspections
Work History
Leasing Manager, 06/2018 to Current Mac Property Management – Kansas City, MO,
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Administered operations to handle needs of more than 800 tenants across 450 property units.
Boosted occupancy 20% by leveraging market knowledge and successful promotional strategies.
Collected, completed and processed lease applications.
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Created and submitted daily reports on leasing activities.
Managed daily and weekly marketing and leasing plans.
Explained terms of lease and amounts to be paid to tenants.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Ensured property is attractive and appealing for prospects.
Monitored performance of individual leasing agents and coached on successful strategies.
Established strong, professional relationships with leasing staff and residents by promoting team collaboration and delivering exemplary service.
Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Sales Lead Keyholder, 08/2017 to 07/2019 Pyramid Hotel Group – Milwaukee, WI,
Established and optimized schedules to keep coverage and service in line with predicted demands.
Assisted customers with locating and choosing merchandise in any store department.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assisted customers by answering questions and fulfilling requests.
Boosted sales rates 15% by checking for and locating requested items in inventory system.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained team members in successful strategies to meet operational and sales targets.
Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Educated staff on strategies for handling difficult customers and challenging situations.
Researched issues to obtain appropriate answers to customer inquiries.
Marked-down clearance items and relocated merchandise to proper store areas.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Lead Sales Key Holder, 07/2016 to 08/2017 Jockey International, Inc. – Simpsonville, KY,
Trained newly hired Jewelry Sales Associates in up-selling techniques, customer service and product knowledge, bolstering job expertise within 2 months.
Kept orderly and accurate accounting records by monitoring sales documentation.
Mentored 6-member sales team in applying effective sales techniques and delivering top-notch customer service.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Answered questions about store policies and concerns to support positive customer experiences.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Submitted reports to senior management to aid in business decision-making and planning.
Marked-down clearance items and relocated merchandise to proper store areas.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma: , Expected in 06/2015 Parkland High School - Allentown, PA GPA:
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