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Leasing Manager Resume Example

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LEASING MANAGER
Summary

Enterprising with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns. Kind Leasing Manager capable of working under pressure and in a constantly changing job environment. Excellent computer skills with proficiency in Yardi and Micosoft Word, Excell Adept at generating new leads and converting leads to lease apartments by providing friendly and detailed tours of the community.

Skills
  • Department planning
  • Fair housing laws knowledge
  • Maintaining occupancy levels
  • Leading meetings
  • Clerical skills
  • Background in lease management
  • Advertising expertise
  • Microsoft Office
  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Active listening
  • Critical thinking
  • Sales and marketing
Experience
Leasing Manager, E&G Group, June 2020-CurrentMcLean, VA
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Received, checked and processed applications for new leases.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Created and managed effective marketing strategies.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day operations for 237-unit Tax Credit,ACC & Voucher property .
Retail Associate, Premium Retail Services, June 2015-CurrentChesterfield, MD
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
  • Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Updated store planograms in collaboration with management.
  • Displayed promotional material such as signs and banners.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Leveraged knowledge of customers and market trends to successfully market and display products.
  • Communicated and coordinated execution of planograms with store management.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Verified correct display signage for products and sales promotions to keep patrons aware.
  • Displayed appropriate signage for products and sales promotions to inform customers of best deals.
  • Displayed products to drive sales, using knowledge of consumer and market trends.
  • Used company provided mobile technology to perform basic job functions.
  • Created visual displays to showcase products in interactive and engaging way.
  • Upheld stock levels and pricing for multiple product lines.
Senior Leasing Manager, Kettler Management, May 2020-June 2020McLean, VA
  • Received, checked and processed applications for new leases.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Created and managed effective marketing strategies.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Fully abstracted all leases and entered all pertinent information into Yardi management system.
  • Managed day-to-day operations for 237-unit Tax Credit ,Voucher property with.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Resident Manager, Borger Management Inc., January 2011-April 2020Washington, DC
  • Managed 150 units and addressed all tenants' issues.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Managed day-to-day operations for 150-unit property with 150 occupants.
  • Drafted staffing plans each week for staff of 3 workers.
  • Supervised production of annual rent, operating expense .
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Fostered good working relationships with owners, residents.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Fully abstracted all leases and entered all pertinent information into Yardi management system.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Collected and maintained careful records of rental payments.
  • Collected monthly assessments, rental fees, deposits .
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Regularly updated asset management staff regarding leasing and property status.
  • Monitored and documented all income, including delinquencies.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Updated tenant and unit information to keep current in housing database.
  • Maintained accurate records of all correspondence with and from tenants.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Conducted annual re-examination appointments and housekeeping inspections.
Education and Training
High School DiplomaPasadena Community Skill Center, , Pasadena, CAJune 1967
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Resume Overview

Companies Worked For:

  • E&G Group
  • Premium Retail Services
  • Kettler Management
  • Borger Management Inc.

School Attended

  • Pasadena Community Skill Center

Job Titles Held:

  • Leasing Manager
  • Retail Associate
  • Senior Leasing Manager
  • Resident Manager

Degrees

  • High School Diploma

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