I am an accomplished result-driven professional with 20 years of experience and knowledge in property management and new construction. The last ten years of my career I've specialize in new luxury development and lease-up projects. I am extremely motivated with an innate drive to meet all goals and exceed expectations. I have consistently met occupancy goals; with a client focused attitude, extensive product knowledge while providing superior customer service.
Skills
Leadership, Leasing Management Expertise:
Highly skilled in prioritizing and managing
Highly skilled and experienced at coaching, training staff, team building, leadership, supervisory, and analytical
Excellent ability to analyze and interpret the needs
Overall 95+% closing ratio
Self-motivated and energetic
In-depth knowledge of property management principles, procedures, standards and fair housing
Consistently attending training courses
Organized and proficient in project management and operations
Highly qualified in new construction, luxury properties and lease-ups
Creative and resourceful problem solver
Proficient and up to date with market conditions & pricing
Responsible for efficient leasing operations of the community under the direction of the Senior Property Manager, Regional, and Asset Manager.
Oversaw the leasing department, i.e, daily sales activities, internal and external marketing sites, advertising ads/reputation.com, all social media sites to increase the visibility and proficiency of the property, greeted all prospective clients, pre-qualify all new leases and transfers, made sure all lead tracking systems were operating consistently and efficiently by tracking all current and future follow ups, conducted daily tours with prospective clients, leaned in on all tours to perform second close, (Greystar Portfolio) involved in all Penthouse tours to maximize superior customer service, strategized marketing exposer for our Signature Penthouses.
Consistently staging the interior appearance of long standing homes (turning them into Vignettes), walked vacant homes on a daily to ensure target market ready homes to met owner and company standers, collected and record application fees and deposit's; to ensure all financial transactions were accurately reported and documented, signed off on all new move in files to ensure (Senior) Property Manager and (Operations) Assistant Manager check list was ready for final approval, facilitated and coordinated with the service team all move in's and move out's to ensure residents and future residents maximum service satisfaction, assisted in making sure service request were being reported properly and followed up, completed daily administrative Leasing Manager and operations functions, i.e., analyzing and qualifying future residents financial income and applications, qualified clients by determining their needs, eligibility, and desirability, Maintained current knowledge of apartment specifications, vacancies, notices, rental and rates, Met and greeted prospective residents and vendors in a professional and enthusiastic manner.
Participated in weekly Manager meetings; to collaborate and brainstorm leasing departments marketing plan, projects, occupancy and leasing percentage goals.
Participated in Greystar's North West Luxury monthly meetings to better enhance the next level of exceptional customer service and luxury living.
Consistently assisting other properties with leasing and occupancy goals, while mentoring and training current and new leasing professionals on company's expectations.
(Greystar) Implemented hard-hat-tour's.
Delivered exceptional customer service to build and sustain the communities and companies' reputation while ensuring maximum resident retention.
Updated marketing ads online and helped with property marketing activities.
Performed market research and generated market comparison reports for weekly corporate marketing conference calls.
Maintain Fair Housing guidelines while being culturally aware and working with diverse groups of people.
Assisted and preformed all rent collections, late notices, posting rents, serving 3-Day/10-day notices and serving eviction notices.
Assisted and manage tenant delinquency.
Managed and processed accounts payable and receivable.
Completed and distributed legal notifications to residents.
Composed service requests for tenants and communicated needs to maintenance.
Responded quickly and appropriately to emergencies, organized and maintained operational systems by documenting all paperwork and making sure it was complete, accurate, and finished in a timely manner.
Maintained lines of communication with higher management and corporate professionally, consistently, and accurately in person and in writing.
Prepared and submitted all administrative forms, files and reports in an accurate, organized, and punctual manner.
Assisted the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program and social activities).
Assisted with HUD administration projects.
(Thrive) Currently working on the MFTE qualifying process.
10/2018 to Current
Leasing ManagerPrologis – Seattle, WA,
Provided leasing and management help at the following properties:.
Alire Apartments (Takeover - Rise/Thrive).
Station House (New Lease up - Thrive).
03/2014 to 09/2018
Leasing ManagerPrologis – Atlanta, GA,
Provided leasing and management help at the following properties:.
Volta Apartments (Greystar).
1611On Lake Union (Greystar).
Stackhouse Apartments (Greystar).
Aperture on Fifth Apartments (Greystar).
The Luke (Greystar).
The Martin (Greystar).
Somerset Apartments (Greystar).
Education
Expected in 2015
Multiple 98%-100% Ellis Mystery Shop Reports
Completed Grace Hill Property Management Course
: - , GPA:
Expected in 2015
Completed Grace Hill Leasing Course
: - , GPA:
Expected in 2015
Completed Grace Hill Fair Housing Course
:
Heald College
National Technical Honors Society, Heald College
- , GPA:
Expected in
AAS/BA: Heald College/Honolulu Pacific University - Honolulu, Hawaii GPA: GPA: 3.8
Expected in
BA: Business Management Lake Washington Institute of Technology/Seattle Pacific University College - Seattle, Washington GPA: GPA: 3.9
Expected in
CPR Certified, American Heart Association
Obtained Certificate of Managerial Statistics and Management Communication, Lake Washington Technical College
Obtained Certificate of Operations and Quality Management, Lake Washington Technical College
Obtained Certificate of Strategic Leadership Course
: Lake Washington Technical College - , GPA:
Expected in
Real Estate Licensed Certified: - Seattle, Washington GPA:
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<li>CPR Certified, American Heart Association</li><li>Obtained Certificate of Managerial Statistics and Management Communication, Lake Washington Technical College</li><li>Obtained Certificate of Operations and Quality Management, Lake Washington Technical College</li><li>Obtained Certificate of Strategic Leadership Course</li>
