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Leasing Manager Resume Example

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LEASING MANAGER
Professional Summary
I am an accomplished result-driven professional with 20 years of experience and knowledge in property management and new construction. The last ten years of my career I've specialize in new luxury development and lease-up projects. I am extremely motivated with an innate drive to meet all goals and exceed expectations. I have consistently met occupancy goals; with a client focused attitude, extensive product knowledge while providing superior customer service.
Work History
Greystar Management LLC - Leasing ManagerSan Francisco, California
  • Provided leasing and management help at the following properties:.
  • The Martin Apartments (Greystar).
  • Stoneridge Apartments (Greystar) Duties Performed:.
  • Responsible for efficient leasing operations of the community under the direction of the Senior Property Manager, Regional, and Asset Manager.
  • Oversaw the leasing department, i.e, daily sales activities, internal and external marketing sites, advertising ads/reputation.com, all social media sites to increase the visibility and proficiency of the property, greeted all prospective clients, pre-qualify all new leases and transfers, made sure all lead tracking systems were operating consistently and efficiently by tracking all current and future follow ups, conducted daily tours with prospective clients, leaned in on all tours to perform second close, (Greystar Portfolio) involved in all Penthouse tours to maximize superior customer service, strategized marketing exposer for our Signature Penthouses.
  • Consistently staging the interior appearance of long standing homes (turning them into Vignettes), walked vacant homes on a daily to ensure target market ready homes to met owner and company standers, collected and record application fees and deposit's; to ensure all financial transactions were accurately reported and documented, signed off on all new move in files to ensure (Senior) Property Manager and (Operations) Assistant Manager check list was ready for final approval, facilitated and coordinated with the service team all move in's and move out's to ensure residents and future residents maximum service satisfaction, assisted in making sure service request were being reported properly and followed up, completed daily administrative Leasing Manager and operations functions, i.e., analyzing and qualifying future residents financial income and applications, qualified clients by determining their needs, eligibility, and desirability, Maintained current knowledge of apartment specifications, vacancies, notices, rental and rates, Met and greeted prospective residents and vendors in a professional and enthusiastic manner.
  • Participated in weekly Manager meetings; to collaborate and brainstorm leasing departments marketing plan, projects, occupancy and leasing percentage goals.
  • Participated in Greystar's North West Luxury monthly meetings to better enhance the next level of exceptional customer service and luxury living.
  • Consistently assisting other properties with leasing and occupancy goals, while mentoring and training current and new leasing professionals on company's expectations.
  • (Greystar) Implemented hard-hat-tour's.
  • Delivered exceptional customer service to build and sustain the communities and companies' reputation while ensuring maximum resident retention.
  • Updated marketing ads online and helped with property marketing activities.
  • Performed market research and generated market comparison reports for weekly corporate marketing conference calls.
  • Maintain Fair Housing guidelines while being culturally aware and working with diverse groups of people.
  • Assisted and preformed all rent collections, late notices, posting rents, serving 3-Day/10-day notices and serving eviction notices.
  • Assisted and manage tenant delinquency.
  • Managed and processed accounts payable and receivable.
  • Completed and distributed legal notifications to residents.
  • Composed service requests for tenants and communicated needs to maintenance.
  • Responded quickly and appropriately to emergencies, organized and maintained operational systems by documenting all paperwork and making sure it was complete, accurate, and finished in a timely manner.
  • Maintained lines of communication with higher management and corporate professionally, consistently, and accurately in person and in writing.
  • Prepared and submitted all administrative forms, files and reports in an accurate, organized, and punctual manner.
  • Assisted the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program and social activities).
  • Assisted with HUD administration projects.
  • (Thrive) Currently working on the MFTE qualifying process.
Thrive Communities - Leasing ManagerSeattle, Washington10/2018 - Current
  • Provided leasing and management help at the following properties:.
  • Alire Apartments (Takeover - Rise/Thrive).
  • Station House (New Lease up - Thrive).
Greystar Management LLC, The Bravern Signature Residences - Leasing ManagerBellevue, Washington03/2014 - 09/2018
  • Provided leasing and management help at the following properties:.
  • Volta Apartments (Greystar).
  • 1611On Lake Union (Greystar).
  • Stackhouse Apartments (Greystar).
  • Aperture on Fifth Apartments (Greystar).
  • The Luke (Greystar).
  • The Martin (Greystar).
  • Somerset Apartments (Greystar).
Skills
  • Leadership, Leasing Management Expertise:
  • Highly skilled in prioritizing and managing
  • Highly skilled and experienced at coaching, training staff, team building, leadership, supervisory, and analytical
  • Excellent ability to analyze and interpret the needs
  • Overall 95+% closing ratio
  • Self-motivated and energetic
  • In-depth knowledge of property management principles, procedures, standards and fair housing
  • Consistently attending training courses
  • Organized and proficient in project management and operations
  • Highly qualified in new construction, luxury properties and lease-ups
  • Creative and resourceful problem solver
  • Proficient and up to date with market conditions & pricing
  • Highest levels of honesty, integrity and ethics
  • Numbers driven and goal oriented
  • Fair Housing - In-Depth Training and Knowledge
  • Yardi Knowledge
  • On-Site Knowledge
  • Superior Customer Service
  • Relationship Selling
  • Reliable and Dependable
  • Excellent Interpersonal Communication Skills
  • Resolution-Oriented
  • Exceed Salas Goals
  • In-Depth Industry Knowledge
  • Dedicated Sales Goals
  • Microsoft Office Knowledge
  • Pop Card Knowledge
  • Entrada Knowledge
  • Outlook Proficiency and Knowledge
  • Active Building Knowledge
  • Accounts payable and receivable, Interpersonal Communication, Financial, Managing,Outlook, Quality Management, Strategic
  • Administrative, Communication skills, Financial reports, Marketing plan, 98, Real Estate, Supervisory
  • Ads online, CPR Certified, Forms, Market research, New construction, Renovation, Written
  • Ads, Clients, Functional, Marketing strategies, Newsletter, Repairs
  • Advertising, Excellent customer service, Inspecting, Marketing, Next, Reporting
  • Assistant Manager, Customer Service, Interior design, Market, Personnel, Selling
  • Budget, Dependable, Team building, Meetings, Pricing, Sales
  • Closing, Designing, Leadership, Mentoring, Problem solver, Self-motivated
  • Coaching, Direction, Legal, Excel, Project management, Spanish
  • Com, English, Managerial, Microsoft Office, Property Management, Statistics
Education
2015
  • Multiple 98%-100% Ellis Mystery Shop Reports
  • Completed Grace Hill Property Management Course
    • 2015
  • Completed Grace Hill Leasing Course
    • 2015
  • Heald College
  • National Technical Honors Society, Heald College
  • Completed Grace Hill Fair Housing Course
    • Heald College/Honolulu Pacific UniversityHonolulu, HawaiiAAS/BAGPA: 3.8
    Lake Washington Institute of Technology/Seattle Pacific University CollegeSeattle, WashingtonBA: Business ManagementGPA: 3.9
    Lake Washington Technical College
  • CPR Certified, American Heart Association
  • Obtained Certificate of Managerial Statistics and Management Communication, Lake Washington Technical College
  • Obtained Certificate of Operations and Quality Management, Lake Washington Technical College
  • Obtained Certificate of Strategic Leadership Course
    • Seattle, WashingtonReal Estate Licensed Certified
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    Resume Overview

    Companies Worked For:

    • Greystar Management LLC
    • Thrive Communities
    • Greystar Management LLC, The Bravern Signature Residences

    School Attended

    • Heald College
    • National Technical Honors Society, Heald College
    • Heald College/Honolulu Pacific University
    • Lake Washington Institute of Technology/Seattle Pacific University College
    • Lake Washington Technical College

    Job Titles Held:

    • Leasing Manager

    Degrees

    • Multiple 98%-100% Ellis Mystery Shop ReportsCompleted Grace Hill Property Management Course
      Completed Grace Hill Leasing Course
      Completed Grace Hill Fair Housing Course
      AAS/BA
      BA : Business Management
      CPR Certified, American Heart AssociationObtained Certificate of Managerial Statistics and Management Communication, Lake Washington Technical CollegeObtained Certificate of Operations and Quality Management, Lake Washington Technical CollegeObtained Certificate of Strategic Leadership Course
      Real Estate Licensed Certified

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