LiveCareer-Resume

leasing manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Welcoming Leasing Manager proficient in a wide range of computer applications such as Yardi and Rent café. Adept at meeting with prospective clients and providing details on rental terms and conditions. . Communicative and reliable with exceptional interpersonal abilities. Looking to build upon skills and tackle new responsibilities. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Skills
  • Administrative Leadership
  • Fair Housing Laws Knowledge
  • Monthly Fee and Payment Collection
  • Grounds and Facility Inspection
  • Collections Procedures
  • Violation Resolution
  • Property Showing
  • Market Tracking
  • Customer Relations
  • Deposits Management
  • Sale and Rental Recordkeeping
  • Leasing Reports
Work History
Leasing Manager, 07/2021 to Current
The Michaels Organization, , Fayetteville, NC
  • Collected, completed and processed lease applications.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Managed daily and weekly marketing and leasing plans.
  • Established key relationships with potential leasers and renters.
  • Created and submitted daily reports on leasing activities.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Created, coordinated and engaged in marketing campaigns.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Used strong negotiating talents to obtain reasonable fees from contractors for small and large projects.
  • Administered operations to handle needs of more than 600 + tenants across 421 property units.
  • Proficient in Microsoft Word, Excel, and Power Pointe
  • Intermediate Yardi Voyager and Rent cafe
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Developed and implemented tactical marketing plans.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Escalated major issues to property manager for immediate remediation.
Leasing Consultant, 02/2020 to 02/2021
Dominium Management Services, Inc, , Fayetteville, NC
  • Responded to over 50 requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Escalated major issues to property manager for immediate remediation.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Lead Pharmacy Technician, 11/2018 to 05/2019
Cvs Health, , Tampa, FL
  • Claims processing – (Medicaid/Medicare)
  • Data Entry
  • Filling/Cycling
  • Set up deliveries for Residential and Building
  • Record keeping of outdated drugs/ inventory/ patient Signature logs
  • Expert in RX30 system
  • Insurance Audits
  • Assisted Living facilities and Group Homes
  • Blister Packing Hot/Cold
  • Doctor calls for refills and Prior authorizations
  • MAR sheets
  • AR accounts/Statements
  • Marketing to doctor offices and residential areas
  • Exceeded goals through effective task prioritization and great work ethic
  • Handled 80 calls per day to address customer inquiries and concerns
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Inbound Call Center, 10/2017 to 10/2018
Aetna Medicare, , Tampa, FL
  • Medicare Part D Prior Authorizations
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound from providers/members/pharmacy per shift to offer callers information and approvals.
  • Inbound calls from providers/members/pharmacy
  • Processing Prior Authorizations
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Knowledge of Formulary medications
  • Review medications for Prior Authorizations and Step Therapy’s
  • Review Non Formulary medications, Quantity Limits, Cost Reductions and BvD with a Pharmacist
  • ICD 10 Codes
  • Approval Overrides
  • Knowledge of DPAS/COS systems
  • CMS compliance/ HIPPA regulations
Education
High School Diploma: , Expected in 07/2012 to Mavericks High School - Kissimmee, FL,
GPA:
Registered Pharmacy Technician : Pharmacy Technician, Expected in 12/2014 to Ultimate Medical Academy - Tampa, FL,
GPA:

GPA: 3.60

Certifications
Fair Housing North Carolina, HIV/AIDS/Blood Borne Pathogens (BBP). CPR/BLS/AED. First Aid.,
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Mavericks High School
  • Ultimate Medical Academy

Job Titles Held:

  • Leasing Manager
  • Leasing Consultant
  • Lead Pharmacy Technician
  • Inbound Call Center

Degrees

  • High School Diploma
  • Registered Pharmacy Technician

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