My previous position involved being an incredibly self-motivated Leasing Agent bringing nearly a full year of experience in scheduling and conducting both virtual, in-person and self guided tours, exceeding all revenue goals and targets and conducting thorough background checks. I consider myself to be a detail-oriented individual with excellent time management and communication skills. I drafted and typed new ads daily and posted dozens to highlight newly constructed building units and features. I'm recognized for creating a jovial, upbeat and community-oriented atmosphere, a massive smile and positive attitude day-in and day-out.
As a Design Consultant, I began by absorbing every bit of valuable knowledge I got from the short interior design basics course and sales/marketing basics course I took during the initial training/onboarding. I would greet clients as they came through the door, assessing their needs and carefully listening to their design preferences. I would direct them to pieces I saw fit, and if they agreed this was the right solution, it was time to set up an in-home consultation!
After taking down their information, and scheduling a time, I'd take a laser tape measure and measure every wall within the space they'd like furnished while we discussed more in-depth about what they pictured(fabric types, etc). I then would take these measurements, map it out in RoomPlanner, and customize their furniture according to the notes I'd taken during our in-home consultation. I'd then schedule a time for them to come back in, and review my design for their project. Once we found the best solution for the client, I'd take payment, then communicate to the suppliers about the order. Then, I'd contact the warehouse to coordinate a time to deliver the furniture to the client's home. This was an extremely valuable experience to me, as it taught me the essential basics of interior design, communicating with a supplier, warehouse, then to the clients efficiently and correctly.
As a sales associate, I had a wonderful time greeting customers, assisting them with whatever product they were searching for and informing them on any special pricing we had going on at the time. I worked the cashiers whenever the checkout line got busy, assisting with sales/returns/exchanges. I "ran" items from the fitting rooms back out onto the floor, and upheld the pristine brand appearance ZARA strides to maintain. When things got busy, I calmly communicated with my co-workers and managers to ensure all tasks required were being completed. I restocked the floor from the stock room, and tagged new items.
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