SEARCH

Learning and Development Administrator/Executive Assistant Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
LEARNING AND DEVELOPMENT ADMINISTRATOR/EXECUTIVE ASSISTANT
Summary

Industrious Office Administrator with 12+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution.

Skills
  • MS Office
  • Recruiting
  • Project Management
  • Office Administration
  • Human Resources
  • Administrative support
Experience
04/2018 - 03/2020
Hooters Of America LLC-Corporate － Atlanta, GALearning and Development Administrator/Executive Assistant
  • Supports Learning Development and Operations Departments to include: Vice president, Senior Vice President & COO.
  • Provides back-up support for all function for the L&D department.
  • Works at the Front Desk as back-up Receptionist; duties include greeting all guests, answer phones and maintain visitor and delivery logs.
  • Provides back-up support to Administrative staff as needed.
  • E Campus Support
  • Completes ad hoc projects/assignments as needed
  • Coordinate travel arrangements for restaurant support center and field-based L&D needs
  • Assist learning & development department with travel and administrative duties.
  • Reconciles department Period Credit Card and Invoicing
    • Departmental Shipping & Logistics
    • Inventory and ordering of supplies
    • Assists with yearly recognition programs (HGOY, MOQ, etc.) which includes coordination and scheduling of events, communication on program, and awards
  • Project Management
    • Schedules and organizes activities such as meetings, travel, conferences, department activities and workshops
    • Work with the L&D team members to contribute to the development of integrated annual plans, priorities, and objectives pertaining to the brand
    • Assist in the execution of L&D programs and events.
    • Inputting weekly Jump-start communication into HOAPOS.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
10/2016 - 11/2017
Cennox Inc. － Smyrna, GAField Operations Administrator
  • Generated reports detailing project information and predictions.
  • Track, analyze, and report field production progress to Director of Operations.
  • Communicate with field team members regarding their monthly progress and helped to create plans and solutions to ensure work is completed on time.
  • Solved field payroll issues by completing Payroll Adjustment Forms (PAFs) and conducts research with payroll department.
  • Assisted with work order transfers and research work orders to ensure technicians have necessary parts and equipment.
  • Ran daily reports for Director of Operations.
  • Arranged travel and lodging for field technicians.
  • Performed quality review checks for work completed by Field Technicians.
  • Occasionally took ownership of smaller, internal projects.
  • Assisted technicians with prioritizing work and arranging efficient work schedules based on customer Service Level Agreements (SLAs).
  • Worked alongside entire Operations Management team.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Performed other duties as required, requested, or assigned.
10/2015 - 10/2016
Kawneer Company Inc.(Alcoa/Arconic) － Austell, GAAdministrative Support Assistant
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Typed documents such as correspondence, drafts, memos, and emails, and reports.
  • Invoiced incoming and outgoing material to and from the facility, filed and stored Bill of ladings, packing slips and invoices.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.
  • Updated databases with confidential and relevant information.
  • Responded to inquiries via email, telephone and social media platforms.
  • Oversaw company database and ensured accurate updates and proper file management.
  • Scheduled appointments and events, including coordinating venue space and catering services.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Attended meetings and took meticulous notes to disseminate to all participants.
09/2013 - 10/2015
Sertec － Atlanta, GAReceptionist
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed new client accounts, implemented changes to existing accounts, files documents and other paperwork.
  • Responded to customer concerns and issues by directing to appropriate personnel.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
Education and Training
05/2008
Marietta High SchoolMarietta, GAHigh School Diploma
Georgia State UniversityClarkston, GABachelor of Science: Nursing
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hooters Of America LLC-Corporate
  • Cennox Inc.
  • Kawneer Company Inc.(Alcoa/Arconic)
  • Sertec

School Attended

  • Marietta High School
  • Georgia State University

Job Titles Held:

  • Learning and Development Administrator/Executive Assistant
  • Field Operations Administrator
  • Administrative Support Assistant
  • Receptionist

Degrees

  • High School Diploma
    Bachelor of Science : Nursing

Similar Resumes

View All
Learning-and-Development-Administrator-resume-sample

Learning and Development Administrator

Hooters Of America LLC-Corporate

Austell, Georgia