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lead warehouse manager resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated Warehouse Manager with demonstrated success coordinating operations of personnel. Delivers creative solutions on complex operational issues and successful strategies to drive productivity. Coordinates with production and finishing on incoming materials and outgoing assemblies. Strong leader ship skills with a method of leading by example.

Skills
  • Goal Setting
  • Multiple Priorities Management
  • Forklift Operations
  • Verbal and Written Communication
  • Delegating Work
  • Interpersonal Relationships
  • Equipment Maintenance
  • Inventory Management
  • Performance Evaluations
  • Conflict Resolution
  • Quality Management
  • Hiring and Training
  • Coaching and Motivation
  • Shipping and Receiving
  • Operations Planning
  • Vendor Relationship Management
  • Employee Safety
  • Logistics Management
  • Problem-Solving
  • Team Building and Leadership
  • Billing and Invoicing
  • Employee Scheduling
  • Reporting and Correspondence
  • ERP Software
  • Budget Controls
  • Operations Control
  • Workforce Management
  • Relationship Building
  • Improvements Recommendations
  • Warehouse Inspections
  • Shipment Tracking
  • Logistics and Supply Chain Software
  • Logistics Integrations
  • Worker Supervision
  • Process Monitoring
  • Equipment Inspection
  • Receiving Oversight
  • Cost Analysis
  • Data Interpretation
  • Logistics Analysis
  • Materials Monitoring
  • Vehicle Flow Monitoring
  • Regulations Compliance
  • Service Provider Communication
  • Product Transportation
  • Fleet Inspections
  • Customer Service
  • Detail-Oriented
  • Onboarding and Training
  • Complex Problem Solving
  • Inventory Management Software
  • Analytic Tools and Methods
  • Logistics Database Management
  • Shipping Activity Oversight
  • Time Management
  • Decision Making
  • Warehouse Safety
  • Recruiting and Interviewing
  • Logistics Processes Planning
  • Maintenance and Repair Orders
  • Critical Thinking
  • OSHA Compliance
Experience
06/2022 to Current
Lead/Warehouse Manager Allianz Hamburg, NY,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Trained staff on material handling processes to reduce shipping times.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Identified opportunities to reduce cost and improve productivity.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented and planned warehouse safety and security programs and activities.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
05/2020 to 06/2022
Operations Manager Clean Harbors, Inc. Lexington, SC,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Collaborated with team leaders on quality audits.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Supported accident investigations and prepared related paperwork.
  • Measured and reviewed performance via KPIs and metrics.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Created corrective actions based on adverse KPI trends.
  • Published customer satisfaction results from feedback forms and correspondence.
12/2017 to 05/2020
Warehouse Lead Covenant Logistics Group Warsaw, NC,
  • Used computer and company software to enter shipment and inventory records.
  • Loaded and unloaded trailers with care and efficiency.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Staged and sorted products for loading.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Maintained inventory records with timely updates.
  • Protected company inventory by maintaining and organizing storage areas.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Completed daily document logs to track shipments and inventory.
  • Removed damaged products from outgoing shipments during final inspections.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Palletized boxes to increase movement and shipment efficiency.
  • Disposed of debris and hazardous materials properly to avoid contamination.
05/2014 to 12/2018
Forklift Trainer Northern Tool & Equipment Distribution City, STATE,
  • Operated forklifts to fill or empty overhead spaces.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Trained staff on material handling processes to reduce shipping times.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Identified opportunities to reduce cost and improve productivity.
  • Implemented and planned warehouse safety and security programs and activities.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Created and enforced policies and procedures for entire logistics team.
Education and Training
Expected in 05/2008 to to
High School Diploma:
South Pointe High School - Rock Hill, SC
GPA:
Expected in to to
:
York Technical College - Rock Hill, SC
GPA:

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Resume Overview

School Attended

  • South Pointe High School
  • York Technical College

Job Titles Held:

  • Lead/Warehouse Manager
  • Operations Manager
  • Warehouse Lead
  • Forklift Trainer

Degrees

  • High School Diploma

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