Lead Trainer In Work-For-Trade Program Resume Example
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LEAD TRAINER IN WORK-FOR-TRADE PROGRAM
Summary
Reliable and punctual Customer Service Representative who possesses an excellent work ethic and more than eight years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Highlights
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Accomplishments
- Completed my Registered Yoga Teacher Certification in May 2012
Experience
Lead Trainer In Work-For-Trade Program
Ocean State Job Lot － Seymour , CT
Ocean State Job Lot － Seymour , CT
- Led trainings for up to five trainees on a weekly basis.
- Successfully trained staff in all policies and procedures while focusing on minimizing errors and generating superior results.
- Created new processes and systems for increasing customer service satisfaction.
Cash-up
Whole Foods Market － City , STATE
Whole Foods Market － City , STATE
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Responsible for daily cash and change order.
- Assembled daily bank deposit.
Front End Supervisor
Whole Foods Market － City , STATE
Whole Foods Market － City , STATE
- Successfully managed the activities of team members in multiple locations.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Improved service quality by developing a strong knowledge of company's products and services.
- Addressed negative customer feedback immediately.
- Resolved customer questions, issues and complaints.
- Effectively communicated with team members to maintain clearly defined expectations.
- Provided detailed monthly departmental reports and updates to senior management.
Customer Service/Cashier
Whole Foods Market － City , STATE
Whole Foods Market － City , STATE
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed merchandise returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Took special orders in person and over the phone to generate additional revenue.
Computer Skills
- Ability to work with several operating systems, including Windows, Mac OSX.
- Experience with social media and internet research
Interests
- Yoga
- Outdoor recreation
- Professional DeeJay
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Job Titles Held:
- Lead Trainer In Work-For-Trade Program
- Cash-up
- Front End Supervisor
- Customer Service/Cashier
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