Lead Teller Operations Specialist and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Responsible for many different facets of branch resourcefulness and functionality.
Assisted senior-level credit officers with complex loan applications.
Adhered to all federal and state compliance guidelines for retail mortgage lending.
Monitored more than 50 client relationships per quarter.
Ensured compliance with Federal and Company regulations in the branch.
Help with DEERS machine while on IDT.
Perform SRP's with S1 section on a regular basis.
Work with eMILPO and other Army Administration Systems.
MOS qualified as 27D, but perform many 42A duties while at unit.
Have experience in military court martial proceedings, and have helped coordinate 2014 court proceedings for fellow soldiers.
Have helped commander with disciplinary actions and legal paperwork within the unit.
Actively recruited and oversaw training for all new branch employees.
Developed the annual branch business plan for maximum profitability and effectiveness.
Implemented annual performance appraisals for all branch staff.
Managed the largest branch in the region, achieving high customer satisfaction rates.
Responsible for all CRA hours throughout the region, overseeing 12 other branches.
Financial Literacy Educator for community charities.
Deans List Recipient
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