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Lead Telephone Operator Resume Example

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LEAD TELEPHONE OPERATOR
Summary

Outgoing Customer Service Cashier with [Number]-year background in [Job Title] roles. Excels in [Type] and [Type] retail environments. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Responsive Customer Service Cashier bringing [Area of expertise] and [Area of expertise] talents to a new team. Capable of receiving and processing payments by cash, check, credit card and automatic debit. Highly skilled in operating scanners, cash registers and calculators to generate accurate product prices.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Reliable [Job Title] with [Number] years of experience serving customers while operating cash register. Skilled at taking customers' orders accurately and delivering to [Location] quickly. Courteous when helping customers with special requests.

Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at [Skill] with great attention to detail and organization skills. Resourceful and outgoing professional with training in [Type] POS software.

Skills
  • Merchandise restocking
  • Financial overage analysis
  • Customer greeting
  • Cash drawer balancing
  • Cash register operation
  • Customer assistance
  • Cash management
  • Issue resolution
  • Training and mentoring
  • Bank deposits
  • Coin counting
  • Credit and cash transactions
  • Returns and exchanges
  • Customer service
Experience
Lead Telephone Operator
City, StateCompany Name/Nov 2011 to Current
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Operated telephone switchboard of [Number] employees and routed calls to the correct destination.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Reported telephone line issues and outages to [Job title] for prompt repairs.
  • Supported staff with office clerical tasks, including processing mail and [Task].
  • Saved employees valuable time by logging maintenance requests and overseeing completion of work.
  • Answered incoming calls politely to direct callers to requested personnel or departments.
  • Worked [Type] call system, typically responding to [Number] calls within [Timeframe].
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
  • Handled various tasks, including data entry and [Task] for [Job title].
  • Answered each call within [Timeframe] to minimize wait times.
  • Delivered answers to customer questions and concerns regarding [Type] issues.
  • Trained newly hired [Job title]s to use phone system and [Software].
  • Offered to assist [Job title] with [Task] during down time.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Entered [Type] information and updated client records following telephone interactions.
Customer Service Cashier
City, StateCompany Name/Apr 2008 to Aug 2017
  • Redeemed coupons and cross-sold products.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Counted product stock to maintain inventory records.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Stayed up to date on current item discounts to support promotions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Distributed new merchandise efficiently to different departments.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Helped customers find specific products, answering questions and offering advice.
  • Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
  • Processed returned items in accordance with store policy.
  • Operated [Type] equipment to lift and transport stock.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Arranged updated promotional displays every [Timeframe].
Administrative Assistant
City, StateCompany Name/Jun 2011 to Dec 2015
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Performed complex administrative management of sensitive and confidential issues.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
  • Facilitated working relationships with co-tenants and building management.
  • Created PowerPoint presentations used for business development.
  • Tracked expenses and documented records using [Software].
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Sales Clerk /Timekeeper
City, StateCompany Name/Nov 2011 to Nov 2012
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Assessed floor displays to determine which merchandise required restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Trained and mentored [Number] new employees in [Year] on sales procedures and business practices, boosting customer satisfaction ratings [Number]%.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Assisted customers based on currently available product, promotional and policy information.
  • Answered over [Number] questions and inquiries per shift regarding products, prices and availability.
  • Received and submitted payments and returns with accuracy and efficiency.
  • Organized, cleaned and maintained store through [Action] and [Action] to create inviting and warm atmosphere for customers.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Prepared daily sales and weekly inventory reports with [Software] and [Software].
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Responded to customer questions about products and services.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
  • Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Education and Training
High School DiplomaJames Island Charter High SchoolMay 1989City, State
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Resume Overview

School Attended

  • James Island Charter High School

Job Titles Held:

  • Lead Telephone Operator
  • Customer Service Cashier
  • Administrative Assistant
  • Sales Clerk /Timekeeper

Degrees

  • High School Diploma

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