Safety-conscious Security Guard with excellent communication skills and eye for detail. Physically dexterous with ability to monitor premises through advanced security cameras. Adept at handling and resolving conflicts in professional manner.
Work History
Lead Store Associate, 10/2019 - 01/2020 Department Of Defense – Schriever Air Force Base, CO,
Issued receipts and processed refunds, credits, or exchanges.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Monitored customers for signs of security concerns and escalated issues to management.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color, and preparing attractive displays.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Maintained organized checkout area and swept floors and emptied trash cans.
Educated customers on promotions to enhance sales.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Security Event Staff, 08/2019 - 10/2019 Live Nation Entertainment Inc – Rolling Meadows, IL,
Conducted thorough purse and bag checks and confiscated prohibited items in accordance with venue policy.
Referred suspicious activities, altercations and injuries to local authorities in accordance with facility guidelines.
Stood or sat for prolonged periods in noisy and crowded environments in varying atmospheric conditions to monitor entrance to green rooms or locker rooms.
Analyzed security situations to define issues and quickly employed appropriate response action.
Patrolled location on foot or vehicle checking for unsafe conditions, hazards or security violations.
Communicated with diverse groups using clear and concise statements making requests for procedural compliance easy to understand.
Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
Offered every employee, visitor and customer courteous and professional support.
Maintained composure and professionalism while screening visitors during high volume periods.
Informed violators of applicable rules and removed unauthorized individuals from premises.
Secured entrances and exits via physical presence and careful monitoring of CCTV.
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
Demo Specialist, 06/2019 - 09/2019 St Therese Home Of New Hope – Saint Louis Park, MN,
Gave samples of [Type] products and set up displays at [Number] locations across [Location].
Set up demo displays and instructed customers on use of [Type] products.
Snapped professional quality photographs to use on social media channels for promotional campaigns.
Communicated product value, quality and style to educate and entice potential customers.
Information Technology Specialist, 09/2012 - 10/2015 US Department Of Defense – City, STATE,
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Described [Type] solutions to customers to assist in problem resolution.
Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
Monitored [Number] [Type] servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
Achieved client confidence and protected operations by keeping information confidential.
Developed and maintained thorough knowledge of company departments and compliance programs.
Skills
Customer service
Microsoft applications proficiency
Database entry
Safety and security/guard
Firearms expertise
Keen observer
Dispatch
Physical stamina
File and records management
Work ethic
Microsoft Office
CPR certified
Preventive and reparative maintenanc
Education
High School Diploma: , Expected in 05/2010 - Sheldon High School - Sacramento, CA GPA:
Associate of Science: Information Technology, Expected in 06/2014 - US Army Cyber Center of Excellence - Augusta, GA GPA:
Guard Card: , Expected in 12/2019 - Valley Guard online - Sacramento, CA GPA:
CPR-First Aid-AED: , Expected in 12/2019 - National CPR Foundation - Sacramento, CA GPA:
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