Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Responsible Stocker with excellent blocking, facing and customer service skills coupled with 5 years of experience. Fast worker with attention to detail and completeness. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what is expected of me. Motivated to learn, grow and excel.

  • Customer relationships
  • Cleaning procedures
  • Product restocking
  • Problem resolution
  • Heavy lifting
  • Performance improvement
  • Shelving of products
  • Relationship development
Work History
10/2015 to Current Lead Stock Associate Levi Strauss & Co. | Novi, MI,
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Hauled grocery items from stock, using floats and pallet jacks and placed on correct store shelves.
  • Unloaded trucks and break down pallets by isle.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
10/2015 to Current Cashier Grove Bay Hospitality Group | Coral Gables, FL,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for alcohol/tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers with special services, account updates and promotional options.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with customer service manager and front end supervisors to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
10/2015 to Current Quality Assurance Stanley Black & Decker, Inc. | Lincoln, NE,
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Supervised supplies in inventory, including chemical cleaners and paper products and submitted lists to the CSM for items requiring immediate reorder.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Sanitized bathrooms, showers and locker rooms.
  • Kept janitorial closets clean and organized.
  • Inspected facility and grounds and picked up any trash.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
10/2015 to Current General Maintenance B.F. Saul Company Hospitality | Gaithersburg, MD,
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Investigated and corrected mechanical problems with machinery such as floor machines, vacuum cleaners and Cash registers.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Studied system requirements to order components and parts and perform acceptance tests.
  • Performed preventative and regular maintenance on systems.
  • Increased overall lifespan of equipment by following preventative maintenance plans and executing unscheduled repairs.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Expected in 05/2015 High School Diploma | North West Whitfield High School, Tunnel Hill, GA, GPA:

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School Attended

  • North West Whitfield High School

Job Titles Held:

  • Lead Stock Associate
  • Cashier
  • Quality Assurance
  • General Maintenance


  • High School Diploma

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