lead ssvf case manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate and knowledgeable SSVF Lead Case Manager. Motivated to positively impact program operations and participant success with diligent support. Well-trained in veteran population and SSVF Program, continuously seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.



  • Expert Listening skills
  • Integrity and accountability
  • Responsive and positive team player
  • Exemplary and thorough records
  • Time management
  • Computer proficient
07/2019 to Current Lead SSVF Case Manager Volunteers Of America - Chesapeake | Durham, NC,
  • Under supervision of Program Manager conducted new hire trainings and evaluation of progress that follow policy and procedures of agency requirements.
  • Attendance of trainings to ensure compliance for CARF accreditation, update skills to ensure client centered services are provided, and maintain HIPPA regulation and fraud prevention.
  • Day-to-day support for Program Manager and case management team through case conference, problem solving conversations and other support needed across multiple programs.
  • Program Manager support for monthly Internal audits that ensure accuracy of files, and employee accountability.
  • Review of eligibility documentation and accuracy of files prior to file and TFA approval. This process enhances workflow, quality, and effectiveness of program and services.
  • Conducted staff meetings and case conferences in order to support SSVF case managers and improve services provided to the veteran population.
  • Creation of Fiscal Year Invoice Tracker for multiple program use: Evaluation of spending/trends that provides data in correlating needs of the population, while creating accountability and success of client and agency financials.
  • With support from Program Manager Maintain and evaluate data for case management and EHA tracker to ensure data quality.
  • Creation and maintenance of Community Engagement/Well-Being Guide.
  • Creation and maintenance of TFA cheat sheets for concise and improved delivery of services (My Mechanic and JobTrain).
  • Provide successful Homeless Prevention Services for voucher holders and general population. Through evaluation of threshold scores, income, AMI, needs to address barriers to sustainability through short and long term goals.
  • Conducted prescreen/intakes in the field, at shelter and residential settings.
  • Provide services to secure and maintain housing stability and successful exits of the program, by conducting ongoing assessments of clients needs through the use of: biopsychosocial, VI-SPDAT, SPDAT, community referrals, collaboration with County agencies and case conferencing with agency departments.
  • Responded to emergency situations through Crisis Intervention to provide optimal care and coordination of on-going support.
  • Implementation of behavioral contracts to keep accountability, APS/CPS reports, and coordinated care on multi faceted level.
  • Collaboration between county agencies to create resources for future need and/or on-going support for successful exits from program.
  • Attend all agency and community meetings to build partnerships.
  • Attended local and non-local conferences to create new partnerships, secure new an innovated ideas to end homelessness and break down barriers to prevent homelessness from occurring.
04/2015 to 07/2019 SSVF Case Manager Bio-Techne | Saint Paul, MN,
  • Advised veterans on community resources, made referrals and devised realistic treatment plans.
  • Assessed patient and delivered comprehensive case management services.
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Presented case history material for review and discussion with other staff members.
  • Evaluated and addressed individual needs and concerns.
  • Maintained a caseload of 35 veterans, working under strict deadlines.
  • Provided precise and accurate Temporary Financial assistance, maintaining stream line Policy and Procedures.
  • Counseled and prepared residents for their transition back into the community.
03/2011 to 04/2015 Program Coordinator WEST VALLEY COMMUNITY SERVICES | City, STATE,
  • Managed Non-Profit Transitional housing and Homeless Program for 4.5 years.
  • Surpassed Santa Clara County and HMIS goals, by increasing housing rate to 98%.
  • THU and Homeless Program was ranked #1 in Santa Clara County.
  • Maintained a caseload of 250 homeless per fiscal year , working under strict deadlines.
  • Completed intake assessments with homeless clients ages 18-91 years of age (men, women, and children) and drafted community re-entry plans following treatment.
  • Conducted house meetings and individual weekly and monthly meetings.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Identified and resolved system and account issues.
  • Developed and created a more effective filing systems.
  • Established effective systems for record retention by creating database for daily correspondence tracking.
Education and Training
Expected in to to AA Associate of Arts | MISSION COLLEGE, Santa Clara, CA GPA:
Expected in to to Psychology, Sociology, General Studies Basic of Human Services Certificate | Mission College, Santa Clara, CA GPA:
Expected in to to Bachelor Of Arts | Psychology SAN JOSE STATE UNIVERSITY, San Jose, CA GPA:
Expected in to to Minor in Sociology | Sociology San Jose State University, San Jose, CA GPA:
Activities and Honors

Lived Experience Advisory Board Member (2018-2020)

Guest Speaker Destination Home (2018)

Guest Speaker San Jose Rotary "Raising The Roof" (2018)

Video guest on All The Way Home Campaign (2018)

Guest speaker Cisco Systems (2018)

Community Service Awards (2008, 2007)

CalWORKs Achievement Award Board of Supervisors Santa Clara County (2007)

Work Experience Department of Corrections 700 hours (2003-2005)

CalWORKs Achievement Award Board of Supervisors Santa Clara County (2002)

Housing Authority Scholarship (2003)

National Honor Roll (2002)


Continued Mandatory trainings to remain in compliance with agency standards and accreditations.

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Resume Overview

School Attended

  • Mission College
  • San Jose State University

Job Titles Held:

  • Lead SSVF Case Manager
  • SSVF Case Manager
  • Program Coordinator


  • AA Associate of Arts
  • Psychology, Sociology, General Studies Basic of Human Services Certificate
  • Bachelor Of Arts
  • Minor in Sociology

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