lead social work case manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Experienced, forward-thinking social work, case manager with the proven ability to provide and elevate client-focused services and create and execute departmental activities, educational programs, and counseling for patients, acting as an expert resource for assigned departments; safeguards patient safety and privacy, ensuring all policies and procedures are in compliance, and acting as an expert resource for assigned departments

  • Collaborates with staff to impart excellent service to promote optimum mental, emotional, and behavioral health
  • Documentation proficiency
  • Maintains empathy and diligence of client needs and goals
  • Facilitates workshops and other learning opportunities for staff
  • Upholds policies, procedures, best practices, and regulatory requirements Preceptor for onboarding of new employees
  • Maintains current knowledge of organizational goals and objectives
  • Advanced conflict resolution and crisis intervention skills
  • Georgia Board of Professional Counselors, Social Workers and Marriage & Family Counselors Eligible
Work History
Neuro ICU Social Worker, 09/2021 - Current
Hca , , Atlanta, GA
  • Lead social worker for ICU managing a caseload of 23 patients, providing consultation and education on resources/referrals and continuity of care for post discharge.
  • Maintain documentation in EPIC and CarePort ERH system to summarize interactions with patients and completion of referrals for discharge planning and care coordination.
  • Clinical coordinator providing recommended long-term residential treatment, short-term residential treatment and placement option for appropriate level of care at discharge.
  • Providing care management with administration of stroke assessments and facilitate referral for cognitive and depression support.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Providing crisis intervention and facility end of life/goals of care with interdisciplinary team members and patient's family members.
  • Facility TRIADS with patient care team to identify discharge barriers.
  • Collaboration with community partnership to enhance the wellbeing of the patient for post-discharge support.
Marcus Trauma Center Medical Social Worker PRN , 10/2021 - Current
Accura Healthcare , , Atlanta, GA
  • Crisis clinician in assessing trauma victims, allegations of abuse, neglect, exploitation, Human Trafficking and CESC victims, in Marcus Trauma Center; 20 bed unit.
  • Social Services specialist with collaborating with GBI/ Law enforcement and medical examiners offices with identifying the next of kin for deceased.
  • Documented daily case notes using EPIC ERH system and coordinated follow-up for seamless case management.
  • Providing care management with medical teams, patients and families to implement effective treatment plans.
  • Explained medical care options to help families make informed healthcare decisions.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Lead Social Work, Case Manager-NICU, 07/2019 - 09/2021
Med Surge/ENT At Children's Healthcare Of Atlanta Inc , , Atlanta, GA
  • Responsible for the completion of an average of 15 initial assessment for patient's admitted within 24 hours of admission to develop an appropriate treatment and discharge plan
  • Created and leads department team building activities - arranging and facilitating support groups, life skills education programs, and counseling for survivors, coordinating trained and license service providers
  • Leverages case management tools and referrals, linking clients to resources
  • Team Lead in being responsible for utilization management, facilitating patient admission flow, and maintaining data metrics for teams performance
  • Completes utilization review using InterQual for insurance approval in accordance with hospital policy, Medicaid, and 3rd-party payer guidelines
  • Social Services specialist in creating educational documentation formats for Cerner System-wide documentation and updating the Morrisey Concurrent Care Manager system
  • Provides crisis intervention for complex cases, including child protection issues, postpartum depression, domestic violence, and substance abuse
  • Participates in family care conferences throughout hospital admission, working with interdisciplinary team daily
  • Arranging care management for all discharge planning needs, including durable medical equipment and long-term private duty nursing and coordinating community resources upon admission and throughout stay
Social Worker, Med Surge/ENT Social Worker 1, 08/2015 - Current
PRN At Northside Hospital , , Atlanta, GA
  • Managed a caseload of 33 patients coordinating treatment and liaison referrals with interdisciplinary team collaboration.
  • Assisted patients, young adults, and families to cope with illness, treatment, and hospitalization based on principles of growth and development
  • Provided educational workshops to help parents identify issues related to adolescent development, stress reduction, discipline, and safety
  • Provided information and clarification regarding child protection, custody, and safety issues through the Department of Children and Family Services
  • Documented and maintained updated patient information of services provided in EPIC System
  • Completed referrals linking patients and families to private duty nursing, arranging for DME supplies and hospice/palliative care support care.
  • Serves as the mandated reporter for hospital campuses or assigned service area to Child Protective Services and Adult Protective Services.
  • Assists families in accessing resources to achieve and/or maintain stabilization and self-sufficiency.
  • Completion of comprehensive psychosocial assessment for high risk patients to include abuse/neglect, non-accidental trauma, human trafficking and behavioral/ mental health and identify strengths and potential barriers across the continuum of care as relates to patient health and wellbeing.
  • 100% completion of high risk screen assessment
Social Work Behavioral Health Associate, 06/2015 - 10/2017
Company Name , ,
  • Provided direct patient care and supportive services to patients with mental health disorders as well as chemically dependent patients to ensure safety and wellbeing of patients.
  • Develop variety of patient care activities which support maintenance of therapeutic milieu.
  • Completed long-term in patient referrals to psychiatric inpatient facility .
  • Collaboration with Georgia Crisis Access Line (GCAL) to identify placement facility bed acuity
Founder, 10/2018 - Current
Company Name , ,
Master of Science: Social Work, Expected in 2015
Clark Atlanta University - Atlanta, GA,
Status -
Bachelor of Arts: Sociology, Expected in 2012
Saint Augustine's University - Raleigh, NC,
Status -

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Resume Overview

School Attended

  • Clark Atlanta University
  • Saint Augustine's University

Job Titles Held:

  • Neuro ICU Social Worker
  • Marcus Trauma Center Medical Social Worker PRN
  • Lead Social Work, Case Manager-NICU
  • Social Worker, Med Surge/ENT Social Worker 1
  • Social Work Behavioral Health Associate
  • Founder


  • Master of Science
  • Bachelor of Arts

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