Years of experience in primary care at homeless shelter. Maintain strong reputation for achieving high levels of patient satisfaction. Seeking leadership role in human relations. ability to multi task
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Top sales performer
Customer service expert
Adaptive team player
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Reading Comprehension
03/2012 to 08/2016
Lead Shelter Assistant CISS Central Iowa Shelter and Services － Des. Moines, IAProvides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks. Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains shelter order in accordance with Central Iowa Shelter & Services policies. Receives new clients, completes intake paperwork, creates proper client files and orients new clients to Central Iowa Shelter & Services and its policies. Enforces shelter policies and follows staff policies and procedures. Performs general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner. Provides appropriate information and referrals for those who need other resources.
01/2007 to 08/2010
Book Keeper, Property ManagementWebb Co － West Des Moines, IADynamic, energetic, and highly experienced in commercial property management with solid history of success, including oversight of five properties. Steadfast leader, mentor. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases.
Education and Training
GED: ASDMACC － Des Moines, IA, U.S.A.
Activities and Honors
Public Relations Society of AmericaNSNA (National Student Nurses Association) active member, cna