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Lead Service Line Manager Resume Example

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LEAD SERVICE LINE MANAGER
Professional Summary

Experienced Manager with over 3 years of experience in Manufacturing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Lead Service Line Manager, 08/2019 to CurrentLeadec Corp, Louisville, KY
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Prepared quotes for new products and services and composed budgets.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Paint Shop Supervisor, 05/2018 to 08/2019Leadec Corp, Louisville, KY
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Oversaw and optimized work of 45 Booth cleaning technicians performing high-quality work.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Set overall vision and provided team leadership.
  • Audited and documented all processes and procedures for new accounts department.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Technical Booth Cleaner, 06/2017 to 05/2018Leadec Corp, Louisville, KY
  • Be a positive role model to other employees on the following: how to conduct yourself in a positive and professional manner at all times, following Safety procedures and Quality standards.
  • Ensure all team members are fully aware of all safety aspects of the task.
  • Ensure all team members have what they need to perform their job.
  • Verify safety systems work properly and area is safe.
  • Ensure Standardized Work are followed.
  • Check Standardized Work in detail.
  • Use Standardized Work to coach and improve Team Member performance.
  • Train team members who are newly assigned to workstations and/or work assignments helping them attain safety, quality and productivity standards.
  • Audit Standardized Work / Current Best Practices.
  • Assist team members with daily production duties.
  • Initiate Problem Solving Activities for the Team.
  • Analyze and rework product defects.
  • Replace missing team members.
  • Reinforce the Team in emergency situations, special requests, and if a team member is late.
  • Improve work processes.
  • Coach team members to improve Team performance.
  • Encourage improvement ideas and help implement ideas.
  • Liaise with Support Functions to solve problems- root cause.
  • Obtain data and lead Team problem solving activities.
  • Coordinate work within the Team area.
  • Work with Group Leader to rotate team members between work areas and/or work assignments. Ensure proper cross training levels are kept.
  • Participate/coordinate Pursuit of Perfection meetings as scheduled.
  • Participate/coordinate Pursuit of Perfection meetings as scheduled.
  • Perform daily and weekly PMs.
  • Working knowledge of the Leadec Employee Handbook and UAW contract.
Education
High School Diploma, Accounting and Business Management, 05/2006
Fern Creek High School - Louisville, KY
Kentucky Wesleyan College - Owensboro, KY
28 credit hours
Certifications
CSRT1TM, 16-Hour Confine Space Rescuer HazMat40TM, 40-Hour Hazardous Waste Operations CPR, AED, and Basic First AID Bloodborne Pathogens
Skills
  • Operations management
  • Project Management
  • Strategic Planning
  • Business analysis
  • Business Development
  • Data collection and analysis
  • Cash flow management
  • Job inspections
  • Customer-oriented
  • Budgets
  • Hiring
  • Leadership
  • Policies
  • Problem-solving skills
  • Purchasing
  • Quality
  • Recruiting
  • Safety and compliance
  • Assembly and production
  • Root Cause Analysis
  • OSHA regulations
  • Data-driven
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Resume Overview

Companies Worked For:

  • Leadec Corp

School Attended

  • Fern Creek High School
  • Kentucky Wesleyan College

Job Titles Held:

  • Lead Service Line Manager
  • Paint Shop Supervisor
  • Technical Booth Cleaner

Degrees

  • High School Diploma , Accounting and Business Management 05/2006

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