Attentive Customer Service Representative with 8+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Active listening skills
Retail merchandising specialist
Strong work ethic
Excellent communication skills
Superior organization ability
Team building expertise
Works well under pressure
Excellent planner and coordinator
Researched sales leads
POS systems knowledge
Staff training and development
Telecheck processing terminal experience
File transfers expert
Internet setup and repair
Software libraries maintenance
Filing and data archiving
Lead Sales Representative, 12/2010 to Current Sprint – Cape Coral, FL
Stocked merchandise according to store layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the check out stations, sales floor and accessory cabinets.
Alerted customers to current and upcoming promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the safe and cash registers.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Lead Technician/Sales Consultant, 12/2009 to 12/2010 Americom Sprint/Nextel – Fort Myers, FL
Greeted customers in a timely fashion while quickly determining their needs.
Maintain part inventory, restock parts, organize parts, and make sure parts are in usable condition
Developed and maintained long-term relationships with customers and business clients.
Maintained knowledge of current sales and promotions, policies regarding warranty claims and exchanges.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Salesman/Technician, 10/2007 to 12/2009 Maycom Sprint/Nextel – Palm Coast, FL
Responsible for providing detailed knowledge for both Sprint/Nextel phones and competitors.
Assist customers with decisions choices on phones, rate plans, accessories, and software.
Understand customer needs and matching accordingly.
Provide clerical duties, inventory, up sell previous customers, verifying credit checks, and placing orders.
Trained in multiple computer applications to process orders, check customer eligibility, and program customer phones.
Troubleshoot, dissect, examine and resolve issues with broken or defective devices.
Provide Sprint Ready Now service to new and existing customers.
Salesman, 10/2005 to 07/2006 Coggin Honda – Deland, FL
Responsible for excellent customer service, vehicle sales, responding to multiple-line phone system.
Negotiated prices, terms of sale and service agreements.
Verified vehicle insurance and transferred between vehicles.
Created proposals for new and repeat customer business transactions.
Contacted prospective customers to explain product features and promotions.
Obtained and evaluated credit information about prospective customers.
Shift-Manager, 01/2004 to 07/2005 Block Buster Video – Palm Coast, FL
Handled large amounts of cash for deposits on daily basis.
Maintained for cash drawers, inventory, responsible for operation activities, responsible for the supervision of numerous employees.
Organize Sales/Customer Service teams for daily regime.
Prepare strategies to meet and exceed sales goals.
Kept store well stocked and clean.
Maintained a positive attitude and kept my team productive.
Helped customers with questions, problems and complaints in person and via telephone.
High School Diploma: Journalism/History/Visual Production, 2002 Wallenpaupack High School - Hawley, PA