Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Software testing professional with a background directing co-located and off-site QA teams to build continuous deployment systems. Unites product and development teams to encourage best practices in software development workflows. Remains engaged, proactive, and motivational in tough circumstances owning assignments and taking full accountability for overall team success.

  • Programming languages: Ruby, JavaScript, Java, Scala, C#, Bash, Groovy, Python
  • QA Tools: Cucumber, Selenium, Capybara, Jenkins, Postman, Gatling, SOAP UI, JMeter, Saucelabs, Appium, Maven, TestNG, JUnit
  • Databases: MongoDB, MySQL, SQL Server, MS Access
  • Defect management: Jira, Confluence, Zephyr, Test Rails
  • Version Control: Git, SVN, Bitbucket
  • Operating Systems: Windows, MacOS, Linux
  • Spoken Languages: English (Native)
  • Other: Node, GraphQL, REST Microservices, AngularJS, Spring, ESB, Amazon Web Service, Pivotal Cloud Foundry, Azure, Cloudbees, Kubernetes, Docker, Slack, Instana, Splunk, Git Workflow, RabbitMQ, AEM, Salesforce CRM, Sendgrid, Excel/CSV ETL, Localization, Agile, Kanban
Lead Quality Assurance Engineer, 05/2018 - 10/2020
Northstar Financial Services Group Llc Bothell, WA,
  • Gained in depth knowledge of M&A sell side applications involving tracking of buyers and the documents associated with each stage.
  • Worked with business analysts and developers to create clear, robust, and testable acceptance criteria in Jira resulting in fewer bugs in lower test environments, stronger feature logic, and minimal production hotfixes.
  • Maintained an effective production deployment process by correctly estimating the amount of effort needed to test new features, using feature flags where applicable, and prioritizing releases to production.
  • Coordinated over 200+ production deployments of REST and GraphQL back-end applications as well as AngularJS front-end applications. Also provided after-hours support to triage production issues with developers and quickly push out hotfixes or roll back builds if necessary.
  • Interviewed, trained, and mentored 5 employee and 5 offshore QA team members on tools, processes, and best practices leading to an increase in average production deployments by 200%, an increase in total test coverage to 95%, and a decrease of refactoring time by 50%.
  • Created documentation for UI and API test framework best practices, production deployment procedures, and failure patterns to help the team diagnosis issues in lower environments.
  • Rotated automation tasks between QA team members and reviewed over 500+ pull requests, occasionally providing feedback on how to improve their test scenarios, setup/teardown hooks, or test data.
  • As a team, manually tested over 3000+ developer pull requests and tracked their positions all the way to production.
  • Created and maintained 1000+ automated UI tests written in Ruby with Capybara and implements Saucelabs VM technology.
  • Created and maintained 200+ automated API test scenarios written in Ruby and implements JSONPath.
  • Created and maintained 50+ automated stress and load tests written in Scala and Gatling; monitored with Instana and Splunk.
  • Logged over 500+ front-end and back-end bugs in clear and detailed reports with easy to reproduce steps, saving the company 1000+ hours of bug finding and fixing.
  • Created and modified Jenkins Groovy scripts to customize the Cucumber run command, add purge scripts to sanitize test data, create custom HTML and Cucumber reports, store test reports to SQL databases, and add re-run functionality for flaky test scenarios.
  • Co-developed an automated release verification system with the DevOps team integrating Jenkins and automated test suites to continuously deliver new changes to production.
  • Analyzed test reports from SQL databases to identify automation issues, recurring failure patterns, and future failures based on historic trends.
  • Led the team through arduous circumstances such as team re-organizations and the 2020 pandemic by putting in 50% extra hours of work each week to meet delivery dates and to support the team emotionally.
  • Built relationships with front-end and back-end teams to foster better communication and attitudes towards the QA team through co-ed sports matches, game nights, ping-pong battles, happy hours, team dinners, and weekly lunch gatherings.
Quality Assurance Engineer, 01/2017 - 11/2017
Frank New York, NY,


  • Developed and maintained 500+ test scenarios in a SOAP API test framework written in Java.
  • Used SQL to verify request and response entries in application and event log databases.
  • Supported 20+ production deployments within an ESB architecture.
  • Participated in FRD review sessions by clarifying feature specifications and business logic.

Pure Insurance

  • Developed an automation tool to scan and analyze 1,000+ insurance policies.
  • Analyzed bug reports and created unit tests to reduce failures within each batch of documents.
  • Trained junior testers to maintain the automation tool and create additional unit tests.
Quality Assurance Analyst, 01/2016 - 12/2016
Calspan Corporation Ronkonkoma, NY,


  • Analyzed functional requirements and developed test cases for multiple healthcare Web applications.
  • Developed and maintained UI automated test scenarios written in Java, Selenium, and Maven.
  • Trained on-shore and off-shore resources to use the automation framework.
  • Gained a strong understanding of JSP and SpringBoot architectures.
Business Analyst, 12/2014 - 10/2015
U-Haul Glenshaw, PA,
  • Conducted requirements gathering sessions with multiple stakeholders for the new HR portal release.
  • Created a business requirements document highlighting the purpose and features of each application.
  • Took ownership of the testing process by designing and developing the UAT plan.
  • Led a team consisting of testers, business analysts, and end users to test 100+ HR business functions.
  • Created a reporting tool that categorized 1000+ defect tickets identifying recurring problems within the application.
  • Developed a Web analytics ETL application enabling further development of HRIS interfaces.
Education and Training
Bachelor of Arts: Information Technology And Informatics, Expected in 2015
Rutgers University - New Brunswick,
Additional Information

References: Available upon request

Work status: US Citizen

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