Lead Qa Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

QA analyst leader with concise testing approach, clear communicator, and methodical documentation skills. A Proven leader in building roadmaps, best practices and managing cross platform teams globally. Diligent at triaging, tracking and reporting defects and project status. Highly proficient in system & data analysis, design, installation, Builds, release management, authoring use cases, and test cases. Adept in executing System Integration Testing, E2E and UAT. Proven dual BSA and QA leader as well as a liaison between business and development teams. Knowledge of diverse industry practices, coordination of onsite and globally distributed teams in web, mobile, eCommerce, health care, retail, banking, and call center systems. Strong technical and soft skills. Experienced in bi-directional conversion of business requirements, tech specs, design, prioritization, and implementation of test plans, scenarios, scripts, and procedures.

  • Building best QA practices and roadmaps
  • Globally distributed team coordination
  • Test team management,
  • Content Management System, BCC, Amplience
  • GitHub, Storybook, Zenhub, Jenkins, Netlify, Team City
  • SQL, Ruby, Python, Robot
  • Issue analysis tracking, resolution & reporting
  • Test Environment Maintenance & upgrades
  • Cross-platform Testing
  • System Integration Testing
  • Functional, Manual E2E & UAT
  • JIRA, TestRail, Agile and Scrums
  • Web, Mobile, Browser testing
  • BDD, Gherkin, Automation scripting, Selenium
  • Retail, Banking and Call Center Systems
  • Requirement elicitation, gap analysis
Work History
Lead QA Analyst, 01/2019 to Current
Axos Bank Las Vegas, NV,
  • Successfully tested and delivered a major Work Force Management and BI tool used by call center systems globally
  • Managed teams globally across Integration, End to End and UAT
  • Isolated bugs, and performed root cause analysis with Development teams, escalated, reproduced and regressed via automation
  • Acted as key point of contact for all QA aspects of releases, provided QA services and coordinated resources, and informed stakeholders
  • Coordinated System integration, end to end, regression and acceptance efforts for Contact Center tools enhancement applications that enabled over 18K customer care users across global contact centers improve process efficiency
  • Held process reviews & reported to users, test teams & stakeholders
  • Monitored bug resolution efforts and track results and known defects.
  • Analyzed, Interpreted and communicated detailed findings from test executions, monitored progress, and reported bug status efforts
  • Lead ambiguity review session, use case and test analysis reviews, delegated tasks to QA, and provided weekly reports to stake holders, leaders, and PMO
QuJessicaty Assurance Analyst, BSA, 03/2011 to 12/2018
Cms Energy Battle Creek, MI,
  • Implemented automated testing scripts using cucumber & Ruby, reducing manual testing and regression testing by 75%
  • Build processes using bamboo, release management
  • Gathered requirement changes for new new and existing features
  • Compiled data on quJessicaty issues and vulnerabilities and reported all findings to head of engineering with suggestions for improvement
  • Conducted load tests to determine server operating parameters
  • Provided smoke and regression tests on all environments and certified production builds for each release cycle
  • Provided visibility to business and executives by installing visual representations of build processes and providing reports
QuJessicaty Analyst, 11/2009 to 03/2011
Wells Fargo Bank City, STATE,
  • Created detailed test plan by analyzing business requirement documents, technical specifications, and use cases
  • Consistently Discovered issues early in life cycle by conducting ambiguity reviews of product design pages, business rules, UI specifications, technical architecture documents, and Use Cases Participated in technical reviews and test status meetings for all software development and testing products
  • Developed over 350 test scripts utilizing comprehensive business requirements, functional documentation and processes.
  • Performed Smoke, functional, and regression testing and assisted in UAT testing
  • Documented identified defects using TestRail and helped developers complete further testing and resolve issues.
BSA Analyst /QC Engineer, 03/2004 to 08/2009
Longs Drugs City, STATE,
  • Gathered over 200 uses to create business design document & tech documents to create & execute E2E tests
  • Tested migration of data from point of sales systems at stores nightly after close of sales, ran batch scripts to convert & translate data into readable text logs
  • Customized & administered the test management system, QuJessicaty Central. Administered projects in JIRA
  • Set up requirements, defect modules, and test suites
  • VJessicadated foundation and migrated data on major areas of Oracle merchandising system : items, pricing, finance and stock ledger using simple and complex SQL statements for back end verification and data migration to and from multiple systems
  • Wrote test cases during design phase with business partners; wrote test plans and test scripts throughout life cycle and executed test scripts in HP quJessicaty center during testing phase and before deployment
  • Analyzed, categorized, escalated and resolved defects/issues in a timely and efficient manner and provided regular reports to business and stakeholders
Bachelor of Arts: Psychology, Minor in Rhetoric & Communication, Expected in
University of CJessicafornia - Davis - Davis, CA
Certification: Computer Science & Networking Essentials, Expected in
Diablo Valley College - Pleasant Hill, CA

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Resume Overview

School Attended
  • University of CJessicafornia - Davis
  • Diablo Valley College
Job Titles Held:
  • Lead QA Analyst
  • QuJessicaty Assurance Analyst, BSA
  • QuJessicaty Analyst
  • BSA Analyst /QC Engineer
  • Bachelor of Arts
  • Certification