Highly enthusiastic customer service professional with 5 years client interface experience.
Results-driven Brand Ambassador with proven ability to establish rapport with clients.
Hardworking, energetic, outgoing and driven to reach company goals
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Exceptional customer service skills
Superior communication skills
Effective team player
Superior organization skills
Cheerful and energetic
Ability to handle fast-paced environment
Willing to work under pressure
Responsible and reliable
Sales and Promotion
Planned and executed promotional events to market services to new clients.
Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
Consistently recognized by management for providing superior customer service.
Promoted to Team Lead after only six months in position to support and train new staff
Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
Instructed and administered facility menu and policy exam to new employees.
Diageo Cleveland, MILead Promotional Model/Brand Ambassador 07/2011 to 09/2013
Directly interacted with consumers in order to increase demand for a product, service, brand, or concept
Consistently met and exceeded department expectations for productivity and accuracy levels.
Recommended and helped customers select merchandise based on their needs.
Brands represented: Captain Morgan, Ciroc, Smirnoff, Jose Cuervo. Guiness, George Dickel and Butterfly Kiss wine. Duties:Set up and break down of product displays, exhibit and draw attention to product, know and communicate product messages to qualified consumers, engage in games with consumers for giveaways, distributing samples and premiums, maintain neatness of event area
TREO Restaurant and BarCleveland, OHServer 01/2010 to 10/2013
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Appropriately suggested additional items to customers to increase restaurant sales.
Skillfully anticipated and addressed guests' service needs.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Completed opening and closing checklists according to set standards.
TREO Restaurant and BarSylvania, OHHostess07/2009 to 01/2010
Maximized table turns and rotated seating for maximum guest satisfaction.
Facilitated prompt and accurate seating and service of all guests
Politely answered phones promptly and recorded and confirmed reservations
Greeted guests and communicated about wait time.
Guided guests through the dining rooms and provided needed assistance.
Routinely checked menus to verify they were current, clean and wrinkle-free.
Maximized table turns and rotated seating for maximum guest satisfaction.Maintained an accurate wait list.
I was quickly promoted to server within 6 months, due to customers encouraging the managers/owner to promote me and my eagerness and my ability to remain a clear head under pressure.
Mark SheahonAdrian , MIHouse/Pet sitting 01/2007 to 08/2013
Hand dusted and wiped clean office furniture, fixtures and window sills.
Emptied and cleaned all waste receptacles.
Maintained cleanliness of house according to owners standards.
Fed and cared for 2 cats and 2 dogs while their owners were traveling.
Cared for animals with special medical needs, including diabetes.
Prioritized animal safety and comfort at all times.
Hot N NowCadillac, MICashier/Food handling/Food preparation 04/2002 to 05/2004
Recorded customer orders and repeated them back in a clear, understandable manner.
Served fresh, hot food with a smile in a timely manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Communicated clearly and positively with co-workers and management.
Packaged menu items into bags or trays and placed drink orders into carriers.
Took initiative to find extra tasks when scheduled duties were completed.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
High School Diploma2004Cadillac High School , Cadillac, MI, USA