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Lead Production Consultant Resume Example

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LEAD PRODUCTION CONSULTANT
Summary
Highly motivated operations specialist with a strong background in customer service, business analytics, training and development, looking for an opportunity to grow within a company.
Skills
  • Process improvement strategies
  • Project management
  • Analytical problem solving
  • Critical thinking
  • Strong communication skills
  • Relationship building
  • Troubleshooting and problem solving
  • Microsoft Office Suite expert
Experience
Lead Production ConsultantMar 2017 to Current
FedEx － Scottsdale, AZ
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Monitored project schedules for 10-15 projects at a time.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Identified inefficiencies and made recommendations for process improvements.
Operations SupervisorJun 2016 to Mar 2017
Living Spaces － Glendale, AZ
  • Mentored, coached and trained 10-20 team members within and outside of my department.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. 
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Designed data collection and reduction to draw conclusions from operational, notional, and simulated data sets. 
  • Reduced time and costs and increased efficiency by introducing new procedures for accounts receivable and deposit liability reports. 
Assistant Store ManagerOct 2015 to Jun 2016
Office Depot － Scottsdale, AZ
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Worked closely with the district manager to formulate and build the store brand.
  • Created and directed sales team training and development programs.
Customer Service ManagerJun 2014 to Oct 2015
Office Depot － Scottsdale, AZ
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Design and implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints.
  • Trained staff to deliver outstanding customer service.
Education and Training
Bachelor of Science, Business Management2014Arizona State University － Tempe, AZ, USA
  • International Business Certificate 
  • Managerial Statistics and Management Communication coursework
  • Operations and Quality Management coursework
  • Business Communications and Management Information Systems coursework
Activities and Honors

Volunteer for The Society of St. Vincent de Paul2013-Current

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Resume Overview

Companies Worked For:

  • FedEx
  • Living Spaces
  • Office Depot

School Attended

  • Arizona State University

Job Titles Held:

  • Lead Production Consultant
  • Operations Supervisor
  • Assistant Store Manager
  • Customer Service Manager

Degrees

  • Bachelor of Science , Business Management 2014

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