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Lead Production Resume Example

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LEAD PRODUCTION
Skills
  • Issue resolution
  • Quick to gain product knowledge and understanding
  • Team morale leader
  • High-energy attitude
  • Quality control
  • Store maintenance
  • Customer Empathy
  • Problem-solving abilities
  • Courteous demeanor
  • Call center experience
  • Promotional support
  • Adaptive team player
  • Microsoft Office expertise
  • Creative
  • Logo creation
  • Project management abilities
  • Digital graphics
  • Production standards
  • Adobe Creative Suite
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Project management
  • Production management
  • Project coordination
  • Trend Research
Education and Training
Some College (No Degree) - Fine Arts
American Academy of ArtCity
05/2009
High School Diploma
Johnsburg High School
Summary

“Matthew Fitzpatrick! All I can say is he is a jewel! He was/is so supportive, attentative, concerned, available... I could go on and on.”

– Rev. April Ruffin 2012 (Homewood- Flossmoor Parks Facility Rental Customer) to Supervisor

Always Cheerful and upbeat no matter the task, a Customer Service professional with history of exceeding customer and patron expectations in an array of job settings throughout work force life . Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and creative solutions. Expert in the empathy and the needs of the customer while promoting an involved and compassionate face for the company.

Current Experience
Lead ProductionCompany Name | City, State01/2013 - Current
  • Manufacture signs, banners, posters, stickers, cut vinyl applications and heat pressed shirts.
  • Respond to customer email inquiries.
  • Oversee production from start to finish.
  • Installation of signs/ decal applications on location.
  • Deliver custom orders to customers.
  • Design proofs for orders upon request and finalize proofed designs.
  • Quote and contact customers on their orders.
  • Process orders and answer any inquiries that may follow with ordering and designing customer's order.
  • Prepare files for print and production
  • Come up with creative solutions for customers to promote their business and the best suited products for it.
  • Operate and maintain large scale printers, plotters, and laminating machines
  • Handle customer complaints or concerns and work to create a solutions for satisfaction
Maintenance WorkerCompany Name | City, State01/2016 - 01/2018
  • Maintaining cleanliness of facility and grounds.
  • Was given keys and responsible opening entire facility within first couple months of being hired.
  • Made minor repairs when needed.
  • Staying one step ahead of events or public entry in order to keep a well cleaned and maintained facility.
  • Responded to building or staff issues that required immediate attention.
  • Trained new employees
  • Operate cleaning equipment such as floor scrubber and carpet cleaner.
  • Opening facility for entire staff.
  • Provided friendly service to any questions or inquiries customers had including extra tasks as simple as unloading their equipment for their events.
  • Recorded customer injury reports if customer was hurt or injured in facility.
Customer Service Representative (Seasonal)Company Name | City, State09/2014 - 01/2015
  • Was trained and completed an order processing course and a seperate direct customer service course.
  • Learned company software systems for controlling customer orders and information, including shipping fulfillment, sometimes worldwide.
  • Handled customer issues of any variety primarily in the U.S. but not limited to Canada, the U.K. and Australia
  • Quickly and accurately recorded customer information and complaints into computer system , typing 50 words per minute on average.
  • Provided customers product information that they had asked for
  • Processed orders for customers.
  • Handled shipping fulfillment issues for customers.
  • Handeled customer product fulfillment.
  • Catalogued and verified customer information
  • Processed and returned customer payments
  • Created customer complaint reports to send to corporate
  • Expierience in upselling items or offering the best suited product in lieu of what they were looking for when the desired item was no longer available.
Previous Work Experience

Homewood-Flossmoor Park District, Building Attendant 2012-2014

  • Responsible for prepping and cleaning up park district facilities for rentals
  • Responsible for training new building attendant staff
  • Responsible for the opening and closing of facilities
  • Oversaw and supervised customer rentals
  • Provided rental customers with any help they needed
  • Commended by supervisor for excellent work performance

Oberweis Dairy, Shift Manager 2007-2009 ; 2011-2012

  • Responsible for managing crews of up to 20 members and employee training
    at several locations in the northern Illinois area
  • Learned and operated POS System
  • Managed Inventory and inspection of product
  • Made and mastered making every product
  • Mastered customer service skills through daily interactions
  • Responsible for administrative and office duties
  • Responsible for crew hiring
  • Developed ability to work swiftly and efficiently under high-pressure
    situations
Accomplishments
  • Completed Shift Leader Training Courses for Oberweis Dairy 2008
  • Completed Direct Customer Service Training for Mattel 2014
  • Featured in Lakeside Legacy Art Exhibition 2009.
  • Commissioned by Chicago Teamsters Local 705 to design and create a series of promotional fliers.
  • Commissioned by Patch.com to provide courtroom illustrations for a court case.
  • Commissioned by Organi Soul Restaurant to design and paint mural art in facility. Art Exhibition.
  • Award Winning Artist
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Resume Overview

School Attended

  • American Academy of Art
  • Johnsburg High School

Job Titles Held:

  • Lead Production
  • Maintenance Worker
  • Customer Service Representative (Seasonal)

Degrees

  • Some College (No Degree) - Fine Arts
    High School Diploma

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