Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations. A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment.
verbal and written communication skills
Personnel training and development
Proper phone etiquette
Flexible work style
Social media knowledge
Lead Personal Shopper10/2016 to CurrentHarris TeeterCharlotte, NCResponsible for supervising all home shop employees. Quickly and accurately scanned and packaged customer's online grocery orders. Fulfilled customers orders with a Motorola scanner and mobile computer. Answered customers' questions and addressed problems and complaints in person and via phone.Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Awarded Harris Teeter's 'Everyday Hero' award for February 2017.
Executive Assistant11/2016 to CurrentThe PartnershipLos Angeles, CAServed as Executive Assistant to the co-owner of The Partnership, Sheri Anderson-Thomas. Collaborated in person as well as remotely, via email and phone, on various writing, editing, and consulting projects. Helped to build social media presence on Twitter and Facebook. Assisted in maintaining official Facebook fan page.
Social Media Coordinator11/2009 to CurrentJadana Productions - Jayne AtkinsonGreat Barrington, MACreated an official Facebook, Instagram, and Tumblr account for actress Jayne Atkinson to facilitate interaction with fans. Created and implemented new Social Media marketing campaigns to maintain a loyal audience/consumer base. Developed and maintained a user-friendly official website. Created the look and feel of the online presence in social media forums. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
Lead Personal Shopper04/2006 to 10/2016Peapod by Stop & ShopSouth Setauket, NYQuickly and accurately scanned and packaged customer's online grocery orders. Fulfilled customers orders with a Motorola scanner and mobile computer. Sorted, counted, and stocked produce
onto shelves. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Answered customers' questions and addressed problems and complaints in person and via phone. Trained any new personal shoppers according to company guidelines. Processed shipments and maintained organized stock shelves. Informed customers about all product lines and services offered by the company.
Associate of Arts: Communications and Media Arts: Journalism2010Suffolk County Community CollegeSelden, NY, United States
Social Media: Facebook, Twitter, Instagram, Tumblr