Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven leader with a passion for developing others and improving processes. Strong decision maker who understands the importance of collaboration and efficiency.

Education and Training
Bachelor of Arts: Psyghology, Expected in
Portland State University - Portland, OR
Skill Highlights
  • Setting specific and measurable goals
  • Conflict Management
  • Team building/promoting a positive atmosphere
  •  Time management and priority setting
  • Collaborating with others to improve processes
  • Engaging, empowering and motivating others
  • Learning and applying quickly
  •  Dealing with ambiguity & problem solving
Professional Experience
Lead Personal Advocate, 08/2014 to Current
Hackensack University Medical CenterWall, NJ,

Support the growth of advocates by incorporating feedback and coaching, work in conjunction with Team Lead and Quality Coaches to drive the team forward by creating an atmosphere of growth, change and continuous improvement, interview and onboard new hires, work with advocates during quality 1:1s to identify areas for improvement, organize and facilitate team meetings, monitor queus to ensure proper staffing, recognize and reward team members, coach on the spot during side by sides, collaborate with matrix partners to resolve escalated customer issues

Personal Advocate, 07/2013 to 08/2014
Cigna Behavioral HealthCity, STATE,
Mentored new employees and assisted with refresher trainings, contributed to several workgroups to include: ICEE Quality Reviews, , ICEE Customer Centricity, Managed Call Flow SOP, Customer Onboarding Experience, CHC's Behavioral SOP, provided exceptional customer service by educating members on their benefits and providing referrals
Ambulatory Registrar, 10/2008 to 06/2013
Oregon Health & Science UniversityCity, STATE,
Verified insurance benefits and eligibility, obtained prior authorization for medical services, worked with providers to schedule consultations, prepared treatment proposals and educated patients on their financial responsibility, mentored new hires and completed monthly reviews

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Resume Overview

School Attended

  • Portland State University

Job Titles Held:

  • Lead Personal Advocate
  • Personal Advocate
  • Ambulatory Registrar


  • Bachelor of Arts

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