- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Driven leader with a passion for developing others and improving processes. Strong decision maker who understands the importance of collaboration and efficiency.
Portland State University - Portland, OR
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Hackensack University Medical Center – Wall, NJ,
Support the growth of advocates by incorporating feedback and coaching, work in conjunction with Team Lead and Quality Coaches to drive the team forward by creating an atmosphere of growth, change and continuous improvement, interview and onboard new hires, work with advocates during quality 1:1s to identify areas for improvement, organize and facilitate team meetings, monitor queus to ensure proper staffing, recognize and reward team members, coach on the spot during side by sides, collaborate with matrix partners to resolve escalated customer issues
Cigna Behavioral Health – City, STATE,
Mentored new employees and assisted with refresher trainings, contributed to several workgroups to include: ICEE Quality Reviews, , ICEE Customer Centricity, Managed Call Flow SOP, Customer Onboarding Experience, CHC's Behavioral SOP, provided exceptional customer service by educating members on their benefits and providing referrals
Oregon Health & Science University – City, STATE,
Verified insurance benefits and eligibility, obtained prior authorization for medical services, worked with providers to schedule consultations, prepared treatment proposals and educated patients on their financial responsibility, mentored new hires and completed monthly reviews
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Resume Overview
School Attended
- Portland State University
Job Titles Held:
- Lead Personal Advocate
- Personal Advocate
- Ambulatory Registrar
Degrees
- Bachelor of Arts
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