Driven leader with a passion for developing others and improving processes. Strong decision maker who understands the importance of collaboration and efficiency.
Support the growth of advocates by incorporating feedback and coaching, work in conjunction with Team Lead and Quality Coaches to drive the team forward by creating an atmosphere of growth, change and continuous improvement, interview and onboard new hires, work with advocates during quality 1:1s to identify areas for improvement, organize and facilitate team meetings, monitor queus to ensure proper staffing, recognize and reward team members, coach on the spot during side by sides, collaborate with matrix partners to resolve escalated customer issues
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