Lead Patient Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Patient Care Coordinator with many years of experience in multiple forms of healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Patient-focused quality service
  • Collaborative Leadership
  • High standards in patient confidentiality
  • Excellent people/communication skills
  • Attention to detail/multitasking
  • Adaptable, and flexible
  • Reliable team player
  • Grow from constructive criticism
Work History
Lead Patient Coordinator , 04/2019 to Current
Stanton OpticalLake Worth, FL,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved customer relations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Generated financial statements and reports detailing accounts receivable status
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Organized patient files and streamlined operations to improve efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Lead Patient Coordinator, 04/2016 to 04/2017
Stanton OpticalJacksonville, FL,
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Arranged transportation and documented details of discharge transition plans.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Patient Relations Representative, 01/2015 to 10/2015
Kindred HealthcareNacogdoches, TX,
  • Explained plans for treatment and payment options.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed daily care slips for doctors.
  • Generated monthly statements to check outstanding balances.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Handled vast calls per day to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Clinical/Administrative Coordinator, 09/2008 to 06/2014
Dr. Ingrid ViljakCity, STATE,
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Addressed questions and managed communications with patients and insurance agents.
  • Reduced intake processes time by developing application tracking and filing systems.
  • Handled patient scheduling, check-in, check-out and processing.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Associate of Science: General Studies , Expected in 06/2013
Chemekata Community College - McMinnville,
Patient Coordinator/Dental Assisting : Patient Care, Expected in 06/2008
Cambridge College - Beaverton,
Additional Information

In regards to the employer listed above as, "current", I would like to address that further. Due to COVID-19, I have been classified as "permanently laid-off " until further notice. Unfortunately, with being laid-off since the beginning of COVID-19 my time has come to begin my search for new employment. It is incredibly important to me to gain employment that will be long term, as my last employer was my 10-year plan.

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Resume Overview

School Attended
  • Chemekata Community College
  • Cambridge College
Job Titles Held:
  • Lead Patient Coordinator
  • Lead Patient Coordinator
  • Patient Relations Representative
  • Clinical/Administrative Coordinator
  • Associate of Science
  • Patient Coordinator/Dental Assisting