lead patient care coordinator resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Highly-motivated Customer Service Representative with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Detail-oriented with a passion of helping others.

  • New Hire Training
  • Articulate Communication
  • Appointment Scheduling
  • HIPAA Compliance
  • Database Search and Data Entry Skills
  • Organized and Detail-Oriented
  • Microsoft Office
  • Gathering Information from Patients
  • Supervision & Leadership
  • Multitasking and Prioritization
  • Data Entry
  • Upselling Products and Services
  • Payment Processing
  • Account Updating
03/2022 to 09/2022
Lead Patient Care Coordinator Cvs Health Denton, TX,
  • Coordinated employee schedules according to shift changes and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Organized client meetings to provide project updates.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
08/2020 to 09/2022
Patient Care Coordinator Emory Healthcare Jonesboro, GA,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Provided administrative support for patient care staff.
  • Processed patient intake information and updated records prior to Delivery/Pickup.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
02/2020 to 04/2020
Supervisor Infosys Middleton, WI,
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Educated customers on special pricing opportunities and company offerings.
  • Key Holder
  • Supervised front end cashiers
08/2016 to 04/2020
Jewelry Associate The Tjx Companies, Inc. Snellville, GA,
  • Knowledge of diamonds, gemstones, & settings
  • Announcing Sales every 30 min
  • Cleaning jewelry / keeping counters clean and organized
  • Meeting monthly and weekly goals
  • Key holder
  • Maintenance purses, women socks belts & hosiery
  • Stock.
  • Explained features and benefits of diamonds to educate customers and help in making purchasing decisions.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Worked closely with customers to determine preferences, budgets and tastes for luxury bridal jewelry.
  • Followed store opening and closing procedures as per company guidelines.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Educated customers on benefits of diamonds and other high-quality products.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Provided information to customers on upcoming promotions, activities and events.
  • Collected customer data to build relationships and personalize future client development opportunities.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Maintained up-to-date knowledge of product categories to share with clientele.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
Education and Training
Expected in 09/2020 to to
G Skin & Beauty , Henderson Nv — License:
- ,
Expected in 05/2018 to to
High School Diploma:
Eldorado Highschool - Las Vegas, NV
Expected in 05/2018 to to
- ,

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Resume Overview

School Attended

  • Eldorado Highschool

Job Titles Held:

  • Lead Patient Care Coordinator
  • Patient Care Coordinator
  • Supervisor
  • Jewelry Associate


  • G Skin & Beauty , Henderson Nv — License
  • High School Diploma

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