Lead Patient Care Coordinator Resume Example
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LEAD PATIENT CARE COORDINATOR
LEAD PATIENT CARE COORDINATOR
Compassionate Patient Care Coordinator adept in managing heavy daily patient volume, including telephone triage, appointment scheduling and patient referral. Proficient in electronic documentation and record maintenance. Dedicated to patient confidentiality and efficient in office administration and comprehensive assistance.
Skills
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Experience
Lead Patient Care Coordinator | 10/2019 to Current
Williamsburg Physical Therapy - Athens , PA
Williamsburg Physical Therapy - Athens , PA
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in varies clinics throughout the states.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Assisted over 400 callers per week in fast-paced environment.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Ranked as most effective in quality of call out of 40 representatives.
- Answered, screened and processed over 60 calls daily by using call management system and web-based communications.
- Maintained high-volume workload within fast-paced environment by assisting 60-70 clients per day and consistently meeting performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Lead Medication Technician | 01/2018 to 08/2019
Tarantino Properties - Lake Jackson , TX
Tarantino Properties - Lake Jackson , TX
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Prepared approximately 90 various medications per shift to distribute to patient orally, topically or through inhalation.
- Recorded vital signs and medical history for several patients each shift.
- Front and back office: controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Helped residents achieve health care goals and increase independence.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Certified Medication Administrator | 01/2013 to 08/2016
Fullerton Gardens- Alzheimer's And Dementia Care - City , STATE
Fullerton Gardens- Alzheimer's And Dementia Care - City , STATE
- Care and management of geriatric patients including admission procedures, carrying-out doctor's orders and updating physicians.
- Documented information in patient charts and communicated status updates to interdisciplinary care team electronically.
- Dispensed controlled and non-controlled substances per M.D orders following established protocols.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Supervised administrative staff, delivering consistent coaching and mentoring to improve job efficiency.
- Directed daily operations at facility caring for more than 100 individuals.
- Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
Education
CNI College - City, State
Associate of Science
Nursing-LVN, 04/2013
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School Attended
- CNI College
Job Titles Held:
- Lead Patient Care Coordinator
- Lead Medication Technician
- Certified Medication Administrator
Degrees
- Associate of Science
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