Lead Patient Care Coordinator Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Clinical Coordinator with over 15 years of diverse experience proven to deliver exemplary level of healthcare service to patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Program Scheduling
  • Microsoft Office
  • Time Management
  • Attention to Detail
  • Medical Terminology
  • Highly Efficient and Productive
  • Customer Service
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Database and Client Management Systems
  • CPR Certified
  • Inventory Management
Los Angeles Job Corps Vocational School Los Angeles, CA Expected in 2003 Nursing Assistant Received Certification : - GPA :
Hollywood High School Los Angeles, CA, Expected in 2001 High School Diploma : - GPA :
Work History
Williamsburg Physical Therapy - Lead Patient Care Coordinator
Gaithersburg, MD, 04/2007 - Current
  • Manage office suite and assist 4-5 physicians at once in fast-paced environment, while working well under pressure.
  • Assist Front Desk, Back Office, Medical, Records and minor surgical procedures.
  • Perform variety of administrative functions such as answering phones, patient complaints, scheduling patients, greet and register patients, fax, file, copy, scan and retrieve medical records.
  • Verify insurance benefits, collect co-payments and managed pre-certifications.
  • Update and maintain various spreadsheets.
  • Assist patients with scheduling exams, Referrals and Patient Education.
  • Maintain all critical elements of strong customer service.
  • Motivated and supervise 6-8 team members, train staff on office policies and procedures.
  • Collaborated meetings, travel arrangements, and prepare packing lists and supplies.
  • Manage all allergy patients: communicate with patients, update patient information, screen, review treatment plans and schedule all testing.
  • Ordered and maintain all medical, cosmetic, and office supplies, including equipment and monitored inventory levels.
  • Gathered and organized all printed materials required for program participation.
Edinburg Independent School District - Bookkeeper
Edinburg, TX, 12/2005 - 12/2007
  • Make routine entries of cash transactions and reconcile bank statements with cash books.
  • Prepare invoices, call several vendors and processed payroll checks.
  • Prepare routine correspondence, prepare letters, client cash reports, and daily deposits.
  • Followed up on past due accounts and plan financial arrangements.
  • Created plans to remedy financial discrepancies and reconcile issues with records.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Amerihome Mortgage Company - File Clerk
Westlake Village, CA, 08/2005 - 12/2005
  • Prepared new files and covered receptionist for breaks.
  • Filed various correspondence, billing statements and files.
  • Stamped all outing mail using postage machine, delivered mail and Fed-Ex packages.
  • Prepared tax returns and created booklets.
  • Assembled monthly reports to be sent out to clients.
  • Maintained and ordered office supplies, price matched items at lower costs.
  • Implemented improvements to file systems and procedures.
  • Oversaw all aspects of file room operations for CPA's and streamlined workflows to promote quicker turnaround.
Palomar Health - Receptionist
San Diego, CA, 03/2004 - 07/2005
  • Answered multiple phone lines and took messages.
  • Greeted clients and routed them to correct department.
  • Sorted out and distributed mail.
  • Prepared Fed-Ex packages.
  • Entered invoices into computer database.
  • Worked on accounts and disbursed checks for weekly bills.
  • Scheduled appointments and sent out reminders for meetings.
Samaritan Health System - Nursing Assistant
Watertown, NY, 02/2004 - 06/2005
  • Assist with patient hygiene, mobility, physical comfort, eating and drinking.
  • Performed and reported clinical observation of patients.
  • Took vital signs and assisted nurses with bedside care.
Jockey International, Inc. - Special Projects Clerk
Tulalip, WA, 09/2002 - 04/2003
  • Covered receptionist for lunch breaks and answered multiple phone lines.
  • Assisted patients with billing inquiries.
  • Covered Cashier position; Collected money from different hospital departments.
  • Managed journal entries of hospital income.
  • Prepared deposits for Brinks pickups.
  • Filed medical charts and entered correspondence into computer database.
  • Prepared and printed out daily reports.
  • Received and processed stock into inventory management system.
Patterson Companies - Executive's Assistant
Cheyenne, WY, 01/2002 - 04/2002
  • Maintained and updated computerized database.
  • Assist with drafting and editing reports, memos, and proposals.
  • Authorized licenses to new rehabilitation centers.
  • Resolved problems, improved operations and provided exceptional service.
Applied Scholastics International - Receptionist
City, STATE, 06/2000 - 04/2002
  • Managed central telephone system and directed calls accordingly.
  • Typed weekly letters and reports to be distributed.
  • Responsible for all routing and personnel.
  • Maintained reception area clean and presentable.
  • Provided clerical support to company employees by copying, faxing, filing documents and distributing mail.

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Resume Overview

School Attended
  • Los Angeles Job Corps Vocational School
  • Hollywood High School
Job Titles Held:
  • Lead Patient Care Coordinator
  • Bookkeeper
  • File Clerk
  • Receptionist
  • Nursing Assistant
  • Special Projects Clerk
  • Executive's Assistant
  • Receptionist
  • Nursing Assistant Received Certification
  • High School Diploma