lead fulfillment associate resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Diligent in bringing top skills in customer service and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

  • Leadership
  • Building professional relationships with clients
  • Adaptable in handling new situations and assignments
  • Flexible and transparent
  • Deadline oriented and thorough with assignments
  • Reliable and Trustworthy
  • Ability to work under pressure while using good judgement
  • Strong communication skills
  • Time Management
  • Over 15 years of experience using Microsoft Word, Powerpoint, and Excel
  • Additional Knowledge in G-Suite, Outlook, and Publisher
  • Problem solving and going the “extra mile” to make lasting impressions with clients.
  • Customer service oriented
  • Strong work ethic, friendly and positive attitude
Lead Fulfillment Associate, 11/2020 to Current
AmazonBoston, MA,
  • Lead in training other Amazon Associates
  • Abilities include coaching as well as training and assisting other associates and managers with performance and production duties as needed
  • Assist in always keeping a clean and organized work area which helps overall productivity
  • Provide feedback of associates performance and troubleshooting problems through resolution and follow-up with associates to help them further towards success in their path
  • Identifying and addressing any safety hazards within the surrounding work areas
  • Conduct safety/orientation trainings with 10-20 new associates a week via powerpoint presentations. Coach and implement ways to improve associates performance for them to reach the required metrics
  • Assist Area Managers in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
  • Coordinate with other associates on day-to-day work activities to drive productivity and achieve operational objectives
  • Verify items correctly matched to sales check for packing and shipment
  • Pick products from designated locations using various tools and transferred to appropriate areas for further processing
Senior Leader- Facility Operations, 11/2015 to 08/2020
City Of IrvineCity, STATE,
  • Prepared written program specific reports, collect, and present statistical data to the Program Coordinator every month
  • Provided information to potential clients/customers on a wide variety of department programs, facility rentals, as well as explaining the policies and procedures that pertain to facility rentals and recreation programs
  • Maintained and update multiple program files and record data on a weekly basis for recreation classes as well as facility group users into a weekly report
  • Coordinated tours with potential new clients; identify event set-up and equipment needs for large events up to 120 people, determine staffing requirements, and prepare reports on the condition of the facility after each event that occurs
  • Created organizational systems for projects and assignments that may arise, so they are completed with efficiency and turned in on time
  • Managed a team of 10-15 staff members who helped during large events and private parties that are scheduled on a weekly basis
  • Demonstrated proficiency in all facets of customer service while conducting front-desk type duties (answering calls, helping customers/clients) within a high-volume environment
  • Handle customers/clients effectively by identifying needs, quickly gaining trust, approaching complex situations with good judgement and resolving problems to maximize efficiency
  • Handled customers/clients effectively by identifying needs, quickly gaining trust, approaching complex situations with good judgement and resolving problems to maximize efficiency
  • Completed daily cash deposits and balances; strong cash handling skills both in-person and with clients over the phone
  • Provided technical assistance to part time staff as well as in-service training to part-time staff within the facility operations team
  • Prepared and managed in-person trainings every month for 10 to 15 part time staff to update them on any new policies and procedures
  • Scheduled and coordinate up to 15 staff to cover all areas for private events and maintain strong communication with staff regarding any changes that may have came about
  • Cross-trained and provide support for other colleagues when needed
  • Managed monthly facility reservation bookings for private parties as well as recurring group users
  • Served as liaison between certain departments to implement new improvement plans and changes
Community Service Leader I & II, 07/2006 to 11/2015
City Of IrvineCity, STATE,
  • Managed facility as needed and stocked facility with cleaning items as well as kept up with maintenance when necessary
  • Assisted in the completion of daily logs and forms pertinent to facility and program operation
  • Provided customer service as needed, including information regarding programs, related schedules, fees, and explaining to customers about various facility amenities
  • Assisted multifaceted on-site year round school age activities and took inventory of equipment for various recreation programs
  • Prepared lesson plans, activity schedules and related program supply requirements for approval through the Program Coordinator
  • Promoted and enforced policies and procedures established for facility use and program operations
Associate of Arts: Psychology, Expected in 06/2019
Irvine Valley College - Irvine, CA

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Resume Overview

School Attended

  • Irvine Valley College

Job Titles Held:

  • Lead Fulfillment Associate
  • Senior Leader- Facility Operations
  • Community Service Leader I & II


  • Associate of Arts

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