Specialized flight attendant with extensive customer service experience in domestic and international airline flight operations
Sales and Marketing
Safety Protocols and Procedures
Operational Planning Microsoft Word and Excel programs
Certified First Aid and C.P.R
03/2008 to Current
Lead Flight AttendantDelta Airlines － Jamaica, NY
Leading and managing domestic and international operation of flight crew members, administrative and security matters for flight departures and arrivals
Overseeing all in -flight activities
-Controlled and coordinated with flight cabin crew and Federal Air Marshals to ensure safety and security
-Assisted passengers with needs and concerns before, during and after flight
- Managed crew tasks, rest periods and compliance with FAA policies
-Attended management meetings regarding work in-progress, accomplishments and any issues
-Prioritized in-flight staff requirements to meet customer satisfaction
-Provided, managed and supervised routine pre-and-post in-flight safety briefings and irate passenger issues
-Identified and determined solutions of potential safety and or security concerns.
04/2007 to 02/2008
Customer Service RepresentativeDelta Airlines － Jamaica, NY
Assisted and processed customer ticket sales, flight reservations and gate area departure services.
11/2006 to 04/2007
Accounting and Sales RepresentativeBernardurd － New York, NY
Managed Sales Department book-keeping, accounts receivable, inventory and order fulfillment records.
01/2005 to 05/2005
Mortgage RepresentativeBroadway National Bank － Fort Lee, NJ
Managed, processed and organized bank files and mortgage loan applications for customers, Scheduled appointments and completed data entry duties.
05/2001 to 04/2008
Owner/OperatorMama's Fried Chicken Restaurant － Bronx, NY
Family owned and operated business Managed all data and book keeping
-Processed staff hiring and firing as well as all inventory needs
- Book-keeping, inventory account receivable and payable.
Education and Training
Accounting and FinanceHofstra University － Hempstead, NYAccounting and Finance
Bachelor of Science: Accounting and FinanceHofstra University － Hempstead, NYAccounting and Finance
High School DiplomaBSS7 High School － HannoverGermany3.6
English, German, Farsi, Dari, Hindi
Activities and Honors
Asian American Alliance NY and Reborngroup
Accounting, accounts receivable, administrative, Book-keeping, book keeping, C, Credit, customer satisfaction, Customer Service, data entry, English, Farsi, firing, First Aid, German, Hindi, hiring, inventory, managing, meetings, Excel, Microsoft Word, mortgage loan, policies, progress, Protocols, Safety, Sales