lead family finder specialist resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Diligent performer delivering crisis response, team management, communication and analytical talents with over 10+ years in the child welfare system. A hands-on child welfare professional with a strong background of investigating and supervising teams who are investigating instances of abuse, abandonment and neglect from case pre-commencement through completion. Seeking a position to further my career and amplify my ability to make a positive impact within my community.

  • Critical Thinking
  • Problem Resolution
  • Team Management
  • Customer Service
  • Supervision & Leadership
  • Planning & Organizing
  • People Skills
  • Good Work Ethic
Lead Family Finder Specialist, 04/2022 to Current
Florida Department Of Children And FamiliesCity, STATE,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely results.
  • Diverted licensed foster care placements with the use of strategic family finding efforts and the completion of home studies for safe and immediate placement needs of children coming into State care.
  • Demonstrated leadership by making improvements to work processes across the State and helping to train others.
  • Collaborated with cross-functional team to define roles and build productive processes as apart of a position development team.
  • Monitored present danger plans for children identified at a higher risk to be removed from their homes while the investigation was underway.
Child Protective Investigator Supervisor, 05/2016 to 04/2022
Florida Department Of Children And FamiliesCity, STATE,
  • Participate in the hiring and on-boarding of new Child Protective Investigations personnel and support staff
  • Supervise, plan and direct workload assignments and time utilization of field staff tasked with protecting children by working with families and conducting investigations of alleged abuse, abandonment, neglect
  • Adhere to budget constraints and remain fiscally responsible while still maintaining adequate staffing
  • Review casework, assessments and safety plans with investigators, and provide consultation and direction to assure clarity, quality, thoroughness and proper documentation of information collection
  • Adhere to and maintain understanding of everchanging operating procedures and state statutes while mitigating liability and risk for all involved
  • Ensure great customer service and team work with open lines of communication are held with internal and external participants
  • Establish and maintain cooperative working relationships with organizations and other agencies such as community-based care providers, children’s legal services, law enforcement, child protection teams, medical personnel, school personnel, and other community/agency resources
  • Review performance standards and expectations with subordinates and identify barriers and/or successes in employee performance and provides coaching by acknowledging outstanding performance or establishes corrective actions if necessary, for areas of improvement and consistency
  • Mentor, train and retain a team of investigators by having critical conversations, status regularly with one on one and team meetings
  • Complete field visit observations and provide constructive feedback to increase investigators skills
  • Coordinate all Human trafficking investigations, recovery of survivors, provision of service referrals and future planning
  • Co-Chair the Circuit 5 Human Trafficking Taskforce.
Certified Child Protective Investigator/ Senior Child Protective Investigator, 07/2012 to 12/2015
Florida Department Of Children And FamiliesCity, STATE,
  • Apart of the team which assessed child safety and made appropriate decisions for safety plans, service referrals or removals for egregious abuse and all child death investigations in Orange and Osceola counties
  • Counseled family members to assist in understanding and supporting the clients
  • Interviewed clients and reconciled information
  • Partnered with professionals to include mental health, substance abuse and parenting providers
  • Formulated and or coordinated treatment and rehabilitation plans
  • Case management- thoroughly investigated, managed and closed cases timely
  • Record management and quality data entry
  • Created and represented the Department in court petitions, status reports, hearings and trials.
Mentor, Co-Leader, 12/2009 to 12/2013
Adolescent Development & Parenting Training, ADAPT. Real Life ChurchCity, STATE,
  • Community Relations, Event Planning
  • Parenting mentor to young mothers and fathers from mid teen to early twenties
  • Lead group sessions and created impactful trainings
  • Planned and participated in community outreach events
  • Identified needs and make referrals to community providers
  • Individualized crisis response and care counseling
  • Worked with the families to develop supports and promote self-sufficiency.
Lead Teacher, Marketing Coordinator, 09/2008 to 07/2010
Children’s Lighthouse Learning CenterCity, STATE,
  • Planned and executed center activities
  • Trained staff members
  • Attended Chamber of Commerce meetings and community events
  • Developed and implemented a strategic community marketing strategy increasing enrollment to an all time high
  • Created and incentive program for parent referrals
  • Fostered a loving environment for social, emotional, physical and cognitive development
  • Assessed development and created Individual Development Plans (IDP)
  • Partnered with students, parents, teachers and directors to create and maintain open communication.
Team Leader/Asset Protection/Human Resources, 11/2002 to 09/2008
Target CorporationCity, STATE,
  • Sales
  • Hired, trained and retained a qualified team in a multimillion-dollar store
  • Scheduled and conducted interviews, orientations and mass-hiring events
  • Organized and tracked team training
  • Managed payroll and benefits
  • Controlled inventory levels
  • Wrote and administered corrective action plans
  • Assessed various safety and operational procedures and increased awareness
  • Conducted management meetings
  • Oversaw annual inventory and inventory audits
  • Identified and resolved incidents of internal and external theft
  • Created and maintained relationships with employees and law enforcement
  • Created store-wide training and orientation programs.
Education and Training
Masters: Criminal Justice, Expected in 12/2023 to University of Central Florida - Orlando, Fl. ,
Bachelor of Science: Criminal Justice, Expected in 05/2012 to University of Central Florida - Orlando, Fl.,
  • Obtained Victim Advocacy Certification
  • Obtained Criminal Profiling Certification
  • Golden Key International Honor Society
  • Phi Theta Kappa Honor Society
  • Bright Futures Scholar
  • Presidents List
  • Deans List
  • Cum Laude graduate
  • Certified Child Welfare Protective Investigator, Florida Certification Board - 2012- exp. 2024
  • Lean Six Sigma Green Belt- ETS. Cocoa, Fl. 2018
  • Child Development Associates (CDA) with infant and toddler endorsements, Council for Professional Recognition- Washington, D.C. 2009.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Central Florida
  • University of Central Florida

Job Titles Held:

  • Lead Family Finder Specialist
  • Child Protective Investigator Supervisor
  • Certified Child Protective Investigator/ Senior Child Protective Investigator
  • Mentor, Co-Leader
  • Lead Teacher, Marketing Coordinator
  • Team Leader/Asset Protection/Human Resources


  • Masters
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: