Organized, punctual and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Customer service
Decision-making
Planning
Basic math
First Aid/CPR
People skills
Team management
Conflict resolution
Work ethic
Organization
Communication
Leadership
Analytical
Teambuilding
Data management
Time management
Experience
09/2020 to Current
Lead EstheticianHand & Stone – Huntington Beach, CA,
Provided excellent customer service and skin care treatments to all clients.
Educated clients on skin care procedures and products.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Sold skincare products to patients according to specific needs, boosting overall revenue.
Set up patient rooms and sterilized equipment.
Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
Improved appearance of clients' skin through non-surgical processes.
Conducted private client consultations.
Meticulously maintained spa appearance and cleanliness.
Pursued continuing education to learn new advances in skin condition treatments.
Sold salon-exclusive skin care products and encouraged service upgrades.
Maintained appropriate decorum and professionalism at all times.
Learned new techniques, including complete chemical peel process.
Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
Gave patients microneedling and derma planing treatments and educated on procedures.
01/2012 to Current
Co-OwnerMarriott International – Spokane, WA,
Manage day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Applied human resources expertise to optimize hiring, training and performance.
Managed 2 employees by supervising daily tasks.
Cultivated forward-thinking, inclusive and performance oriented business culture to lead industry in innovation and push progress.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
01/2007 to 01/2010
Administrative AssistantAccounting And Consulting Group, Llp – Fort Pierce, FL,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
09/2004 to 04/2006
Office ManagerBobby Rahal Automotive Group - Pittsburgh – Mcmurray, PA,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Solicited vendor quotes to determine optimal material purchase pricing.
Education and Training
Expected in 05/2020
State License: Esthiology Aveda Institute - Charlotte, NC, GPA:
Expected in 1999
Bachelor of Arts: Multicultural & Gender Studies California State University - Chico - Chico, CA GPA:
Provost Award Recipient
Certifications
Esthetician License - Aveda Institute Charlotte May 2020
Oncology Spa Solutions - Online May 2020
COVID Training - Pro Trainings September 2021
Blood Borne Pathogens - Pro Trainings September 2021
Infection Control - Milady Pro September 2021
Face Reality (Acne Specialist) - Awaiting Certification October 2021
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