Expirenced Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. With over 5 years of experience in the skincare industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Spa retail sales
Proficient in eyebrow and lash tinting
HydraFacials
Micro Medi-Lift knowledge
Guest services expertise
Fotofacial knowledge
Parafango body wraps
Knowledge of body scrubs
Skin rejuvenation
Dermaplane
Botoxosmelyan
Public health codes knowledge
Waxing and laser hair removal
Airbrush makeup artistry
Team Management
Customer Service
Communications
Process Improvement
Work History
Lead Esthetician, 07/2018 - Current Hand & Stone – Lehigh, PA,
Performed consultations for patients before scheduling treatments
Performed special anti-oxidant, acne and microdermabrasion facial services
Carried out administrative tasks, including product inventory checks, charting and consultations
Advised clients on proper home-care regimens
Executed laser hair removal and microdermabrasion procedures
Performed over 30 facials, chemical peels and waxing procedures per week
Discussed procedures and treatment options with clients
Suggested appropriate therapy based on current health of client
Informed guests of appropriate products available to increase retail sales
Assessed condition of clients' skin in order to make recommendations to improve skin quality
Developed individualized, therapeutic skin care programs
Performed body treatments, including waxing, body wrap application and vibradermabrasion
Stocked treatment rooms with proper supplies
Fostered friendly, warm and exceptional customer experience
Analyzed skin condition and made appropriate product recommendations
Designed post-treatment at-home care products
Notified supervisor of supply needs to maintain stock of necessary items
Educated patients on treatment options
Sterilized equipment for patient treatments
Provided clients with knowledge of all cosmetic services being provided
Recommended retail products for at-home use
Maintained excellent attendance record, consistently arriving to work on time
Master Esthetician, 12/2015 - 07/2018 Hand & Stone – Liberty, MO,
Informed guests of appropriate products available to increase retail sales
Assisted manager with daily spa operations, including opening and closing procedures
Discussed procedures and treatment options with clients
Assessed condition of clients' skin in order to make recommendations to improve skin quality
Resolved customer complaints and facilitated conflict resolutions
Executed laser hair removal and microdermabrasion procedures
Developed individualized, therapeutic skin care programs
Handled busy schedules and stayed on top of key deadlines
Performed body treatments, including waxing, body wrap application and vibradermabrasion
Performed special anti-oxidant, acne and microdermabrasion facial services
Worked with a variety customers to understand needs and provide skincare service
Transported retail productsto customer locations
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Monitored social media and online sources for industry trends
Handled numerous calls per day to address customer inquiries and concerns
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Front Desk Receptionist, 08/2012 - 12/2015 Hackensack University Medical Center – Clark, NJ,
Confirmed relevant guest information and payment methods to prevent fraud
Promptly answered multi-line phone system and greeted callers enthusiastically
Welcomed each new arrival pleasantly and confirmed reservations and identification
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Carried out administrative tasks, including product inventory checks, charting and consultations
Education
Bachelor of Arts: Nutrtion, Expected in 03/2015 - Florida State University - Tallahassee, FL GPA:
Graduated summa cum laude
Dean's List Spring/Fall 2016
Graduated with 4.0 GPA
Licensed : Master Aesthetician, Expected in 11/2015 - Aveda Institute - Tallahassee, FL, GPA:
Graduated in Top 3 of Class
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Received award for expert chemical peel applications.
Earned Skincare Award for delivering efficient, high-quality esthetic services.
Developed a wellness research project related to vegetarian and vegan diets.
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