Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities.
Resourceful Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment.
Motivational Supervisor with 12 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline. Trained in development and maintenance of safe and productive work environments.
Answer customer inquiries, assist walk-in customers
Take new reservations from callers and walk-ins
Check in passengers
Check road conditions/accidents on major routes and assess re-route possibilities
Verify bank for register
Direct drivers on the radio about reroutes and accidents
Ready driver's book, keys and radio per run
QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
Manage lost and found items
Inform Operations and Management of any vehicular accidents
Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
Secure drivers if a driver calls off on a scheduled run
Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
Update dispatch log for next shift
Work varied shifts as needed
Contact supervisor concerning any customer service representative absences
Perform other duties as required
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