Highly motivated and hardworking individual who is seeking to gain a greater understanding of day to day business operations and procedures within the realm of accounting/business administration. Proficient in the areas of writing, speaking, presenting, mathematics, and human relations. Always striving to be a leader and a team player simultaneously within the workplace.
3+ Years in areas of customer service have taught me how to effectively communicate with people and create win-win situations. I have been singled out for promotion to a leadership position amongst my coworkers, when there were plenty of other candidates who were qualified (on paper).
Responsibilities: At this particular location, I had assumed a new role as a cook. While I was learning to master the duties of the kitchen, I would also work the counter on some of the days. This cross-training gave me a good understanding of everything that happens on a day to day basis in the operations of the restaurant, which is why I was promoted to Lead Counter. In this position I would perform all tasks required by a Front of the House employee and Back of the House employee. I also had more responsibility for handling customer complaints and ensuring that my team was operating efficiently and meeting the standards set by upper management. This position has taught me how to be a leader and a team player at the same, while also giving me a better understanding of what needs to happen on a daily basis in order to keep a business operating correctly.
Responsibilities: Maintain a cleanly environment and work station. My main responsibility was to ensure that the guests would have a pleasant dining experience. I was also responsible for making sure that each guest would leave with a smile, including those who would come into the business in a bad mood. To do this, I developed people skills and learned how to talk to a person depending on their personality and mood. Multi-tasking and people skills were very critical to performing the day to day actions of the job.
The High School that I graduated from was Crescenta Valley High School, however it is important to mention that I have also attended La Canada High School (2011-2012) and Clark Magnet High School (2009-2011)
I am currently attending Glendale Community College and I am majoring in Business Administration. I may change my major to accounting, as I have taken interest in all of the accounting courses that I have taken so far. After I complete my Major prep work, I plan on transferring to CSUN or Woodbury to obtain my Bachelor's degree. I currently have a 3.0 GPA.
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